Television Defective Sony Bravia TV and Failure to Provide Replacement/Refund

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Dealer Name

Flipkart

Company Name

Flipkart

Product Name

Sony Bravia 2

Customer Care Number

1800 202 9898

Loss Amount

56249

Ratings

1.00 star(s)

I wish to file a formal consumer complaint against Flipkart for delivering a defective Sony Bravia TV and repeatedly failing to resolve the issue despite clear evidence of the defect.

Details of the complaint:

1. I purchased a Sony Bravia TV through Flipkart, which was delivered on 9 October 2026.
2. On 10 October 2026, an authorized Sony technician visited for installation and discovered a black spot on the TV screen. The defect was identified during the very first installation, before the TV could be put to normal use.
3. The Sony technician officially documented the defect in a job sheet and advised us to request a replacement or return through Flipkart.
4. Following these instructions, I raised a replacement/return request with Flipkart. However, despite repeated follow-ups with customer support, no resolution has been provided.
5. Each time I contacted Flipkart, I was asked to wait a few more days. Subsequently, my replacement/return requests were cancelled without any satisfactory explanation or resolution.
6. Despite having official documentation from Sony confirming that the product was defective at installation, Flipkart has failed to arrange a replacement or refund.

This amounts to a serious deficiency in customer service and failure to address a defective product complaint. I have been left with a defective television despite reporting the issue immediately upon installation and following the prescribed process.

Relief Sought​

I request the Consumer Commission to direct the concerned parties to:

1. Provide a full refund of the purchase amount.
2. Provide appropriate compensation for the inconvenience, mental harassment, and time wasted due to repeated follow-ups and unjustified cancellation of requests.
3. Reimburse any reasonable expenses incurred in pursuing this complaint.

Supporting Documents:

• Flipkart order summary/invoice
• Official Sony technician job sheet confirming the defect
• Screenshots of replacement/return requests and their cancellations

Order Details​

• Order ID: OD438830825069719100
• Order Date: 08-10-2026
• Ordered via Flipkart: SONY BRAVIA 2 II 138.8cm (55 inch) Ultra HD (4K)LED Smart Google TV, Accidental & LiquidDamage Protection

I request appropriate intervention and resolution of this matter at the earliest.