Majidhussain Kanuga
New member
- Dealer Name
- Eureka forbse
- Company Name
- Eureka forbes
- Product Name
- FORBES SMARTCLEAN HOMEMAPPING PRO S2 Product Number: GVCDFR9KX00000 Asset Name: CA-0626-034579529
- Customer Care Number
- 7039883333
- Loss Amount
- 27000
- Ratings
- Opposite Party Address
- AS traders
My complain regarding service of Eureka foebes
My complain is mention below
I purchased a Eureka Forbes Robot Vacuum Cleaner based on the assurances given by Eureka Forbes Sales Executive Name: Mr.Ritesh Prajapati ph: 832-0439254 and Mr.Manoj Rana :8401858086
On 15 June, at around 12:30 AM, Eureka Forbes sales executive repeatedly pressured me to make the payment immediately. He assured me that I would receive complete home demonstration, installation, prompt after-sales service, and technical support whenever required. Trusting these promises, I completed the payment.
The product was delivered on 19 June. However, no one came to my home for the promised installation and live demonstration. The sales executive visited only once, briefly explained a few things verbally, and left without properly operating or demonstrating the machine.
The cleaner worked for only 5–10 days. Within less than one month of purchase, it started showing a Suction Fan Error and has remained non-functional since last 7th July Tuesday , despite my cleaning all user-accessible parts and following the troubleshooting instructions.
I have repeatedly lodged complaints from 8 th July but no effective support has been provided. On 11th July , a service technician named Mr. Jay Rajubhai Mahrajwala ph: 9429446474 visited my home, falsely claimed that he needed the service OTP to open the machine, took the OTP from me, and left without repairing, inspecting, or resolving the issue. He also gave me wrong, miss leading information regarding service And close my complain. Since then, neither he nor the sales executive has answered my calls.
One again I complained on 12th July. It Adding to my disappointment, on 14 July, your customer care called me 5–6 times and gave me a service appointment between 5 - 7 PM but no technician arrived.
The service team that contacts customers for repairs has been demanding service charges as well as payment for spare parts. However, the company already has my purchase details, which clearly show that the product was purchased only about a month ago.
The product is still under warranty, and it is completely unacceptable for a brand-new product to develop such a serious defect within such a short period. Therefore, I should not be asked to pay any service or spare part charges for a defect that occurred during the warranty period.
Again, on 15 July, I was given another appointment between 7:00 PM and 9:00 PM, but once again no one came. Today is 19th July still not resolved my complaint.
This reflects the extremely poor and unreliable after-sales service provided by your company.
Since then, neither the technician nor the sales executive has answered my calls.
I have repeatedly contacted and mailed customer care, and grievance team but I have not received any meaningful assistance. I also attempted to register my grievance,
I am extremely disappointed. Neither was the promised home demonstration provided, nor was any proper installation or training carried out. A brand-new product became defective within a few days, and your company's after-sales service has been completely unsatisfactory.
This amounts to misleading sales practices, breach of commitments, deficiency in service, and unfair trade practices under the Consumer Protection Act, 2019.
I also visited the regional office on the 18th, but there was no response.
My complain is mention below
I purchased a Eureka Forbes Robot Vacuum Cleaner based on the assurances given by Eureka Forbes Sales Executive Name: Mr.Ritesh Prajapati ph: 832-0439254 and Mr.Manoj Rana :8401858086
On 15 June, at around 12:30 AM, Eureka Forbes sales executive repeatedly pressured me to make the payment immediately. He assured me that I would receive complete home demonstration, installation, prompt after-sales service, and technical support whenever required. Trusting these promises, I completed the payment.
The product was delivered on 19 June. However, no one came to my home for the promised installation and live demonstration. The sales executive visited only once, briefly explained a few things verbally, and left without properly operating or demonstrating the machine.
The cleaner worked for only 5–10 days. Within less than one month of purchase, it started showing a Suction Fan Error and has remained non-functional since last 7th July Tuesday , despite my cleaning all user-accessible parts and following the troubleshooting instructions.
I have repeatedly lodged complaints from 8 th July but no effective support has been provided. On 11th July , a service technician named Mr. Jay Rajubhai Mahrajwala ph: 9429446474 visited my home, falsely claimed that he needed the service OTP to open the machine, took the OTP from me, and left without repairing, inspecting, or resolving the issue. He also gave me wrong, miss leading information regarding service And close my complain. Since then, neither he nor the sales executive has answered my calls.
One again I complained on 12th July. It Adding to my disappointment, on 14 July, your customer care called me 5–6 times and gave me a service appointment between 5 - 7 PM but no technician arrived.
The service team that contacts customers for repairs has been demanding service charges as well as payment for spare parts. However, the company already has my purchase details, which clearly show that the product was purchased only about a month ago.
The product is still under warranty, and it is completely unacceptable for a brand-new product to develop such a serious defect within such a short period. Therefore, I should not be asked to pay any service or spare part charges for a defect that occurred during the warranty period.
Again, on 15 July, I was given another appointment between 7:00 PM and 9:00 PM, but once again no one came. Today is 19th July still not resolved my complaint.
This reflects the extremely poor and unreliable after-sales service provided by your company.
Since then, neither the technician nor the sales executive has answered my calls.
I have repeatedly contacted and mailed customer care, and grievance team but I have not received any meaningful assistance. I also attempted to register my grievance,
I am extremely disappointed. Neither was the promised home demonstration provided, nor was any proper installation or training carried out. A brand-new product became defective within a few days, and your company's after-sales service has been completely unsatisfactory.
This amounts to misleading sales practices, breach of commitments, deficiency in service, and unfair trade practices under the Consumer Protection Act, 2019.
I also visited the regional office on the 18th, but there was no response.