Defective Quality of the Product

J

Joseph Chen

New member
Website Name
https://sarathread.in/?syclid=468c9516-8ecc-49a6-b581-11c6467eeb13
Loss Amount
1665
Ratings
1.00 star(s)
The Quality of the product shown online is different from the quality of the product received. The number to complaint on the website doesn't even work. I have mailed to them hoping there will be a response from them. However like to inform the consumer court that these online portals are cheating the customer with their product by showing something on their website and delivery of quality defect on actual product delivered
 
Dear @Joseph Chen ,

We have reviewed your details concerning the defective product purchased. Such experiences can be distressing, especially when expectations of quality and reliability are not met.

Legal Grounds:​

Under the Consumer Protection Act, 2019, particularly Section 2(11), "deficiency" is defined as any fault, imperfection, shortcoming, or inadequacy in the quality, nature, or manner of performance required to be maintained by or under any law or contract. Your situation, involving a defective product, falls under this definition.

Recommended Actions:​


1. Immediate Steps:​

  • Contact the Manufacturer/Seller:
    • Reach out to them through their customer service channels.
    • Provide details of the defect and request a resolution, such as repair, replacement, or refund.
  • Document All Communications:
    • Keep records of all interactions, including emails, call logs, and service requests.

2. Escalation:​

If the issue remains unresolved:
  • Send a Legal Notice:
    • Draft a formal legal notice, demanding resolution within a specified timeframe.
  • File a Complaint with the Consumer Forum:
    • Approach the appropriate Consumer Disputes Redressal Commission seeking redressal for the deficiency in service.

Documentation Required:​

  • Proof of purchase (invoice or receipt).
  • Photographs or videos showcasing the defect.
  • Service request numbers and correspondence with [Manufacturer/Seller Name].


Note: We can assist you in drafting the necessary case files and guide you through the process of filing complaints with the appropriate authorities.

Please let us know if you require further assistance.

Regards,
Support Team
 
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