defective product & deficiency in service

Shyam Sundar

New member
Seller Name
RETAILEZ PRIVATE LIMITED NDR Vanshil, warehouse Park,LLP , raghudevpur, Panchla, Howrah Kolkata, West Bengal,711322 IN
Company Name
EUREKA FORBES
Product Name
Aquaguard Marvel NXT 10 -Stage RO Water Purifier + 1 complimentary Alkaline Water Bottle upto 60% Water Savings I RO+UV+UF+Active Copper Tech I Taste Adjuster I Suitable for all water Sources I B0DFCTHNBD ( B0DFCTHNBD) HSN: 84212190
Website Name
https://www.eurekaforbes.com
Customer Care Number
7039883333
Loss Amount
12999
Ratings
1.00 star(s)
Opposite Party Address
B1/B2,701,7th floor,Marathon Innova,Marathon NextGen, Off Ganpatro kadam Marg, Lower Parel, Mumbai-400013,India
I had purchased one water purifier namely Aquaguard Marvel NXT 10 -Stage RO Water Purifier + 1 complimentary Alkaline Water Bottle upto 60% Water Savings I RO+UV+UF+Active Copper Tech I Taste Adjuster I Suitable for all water Sources I B0DFCTHNBD ( B0DFCTHNBD)
HSN: 84212190 from Eureka forbes.
After approximately of two months purchase the indicator light did not properly. I had complaint to company for service for many times .The company also assigned to its engineer namely Rudra Prasad Nayak . He visited so many times but he could not solved this problem. Lastly I had complained to company vide service request No- CM -170825-57384892 ON 19.08.25 but without giving service the company has closed my complain. The warranty of the product is 01.01.26. The company try to cheat me and do not want to provide service and do not want to correct the defective Product. So I have suffered a loss. After completion of warranty period . I will be be highly prejudiced.
So, I pray that your honour may kind enough , direct the company to give me new product and give me compensation of Rs.50,000/- for ends of justice and equity.
 

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