Defective Motorola AC Since Installation – False Case Closures and Complete Failure of Customer Support

[anuj63]

Dealer Name

Flipkart

Company Name

Motorola India

Product Name

Motorola Air Conditioner

Customer Care Number

8069290880

Loss Amount

60000

Ratings

1.00 star(s)

Opposite Party Address

12th Floor, Tower D, DLF Cyber Greens,U-6 Road, DLF City Phase 3,Gurgaon, Haryana - 122010

Complainant:
Anuj Yadav
Email: anuj63728@gmail.com

Opposite Parties:

1. Flipkart Internet Private Limited
2. Motorola India Private Limited (and its authorized service network)

Subject: Complaint regarding supply of a defective air conditioner, failure to provide after-sales service, and deficiency in service.

Respected Sir/Madam,

I, Anuj Yadav, hereby submit this complaint against the above-mentioned Opposite Parties for selling a defective product and failing to provide a timely and effective resolution despite repeated complaints.

FACTS OF THE CASE

1. I purchased a Motorola Air Conditioner through Flipkart on 4 May 2026 under Order ID OD437424573036762100.
2. The air conditioner was installed on 5 May 2026 by the authorized installation team.
3. Immediately after installation, it became evident that the air conditioner was defective and non-functional. The product has never worked even once since the date of installation.
4. I promptly contacted Motorola customer support and registered complaints seeking repair, replacement, or refund.
5. Despite numerous complaints and follow-ups, the issue remains unresolved. More than a month has passed, and the AC continues to remain completely non-functional.
6. Several instances of negligence occurred during the complaint process, including:
   • Repeated failure to provide effective technical assistance.
   • Closure of complaints without resolving the issue.
   • False closure updates despite the product remaining defective.
   • Repeated assurances of escalation without any actual resolution.
   • Disconnection of customer support calls during discussions.
   • Lack of communication and non-cooperation from service personnel.
7. The conduct of the Opposite Parties has caused substantial inconvenience, mental harassment, loss of time, and financial loss.

GROUNDS OF COMPLAINT

The actions of the Opposite Parties constitute:

a) Sale of a defective product.
b) Deficiency in service.
c) Unfair trade practice.
d) Failure to honor warranty and after-sales service obligations.

RELIEFS SOUGHT

In light of the above facts, I respectfully request the Hon'ble Commission to direct the Opposite Parties to:

1. Provide a full refund of the purchase price of the air conditioner OR replace the defective unit with a new fully functional unit.
2. Pay compensation for mental harassment, inconvenience, and unnecessary hardship caused by the prolonged failure to resolve the issue.
3. Reimburse any expenses incurred by me in pursuing the complaint.
4. Grant any other relief deemed appropriate in the interest of justice.

LIST OF SUPPORTING DOCUMENTS

1. Purchase invoice/order confirmation.
2. Installation report.
3. Complaint records and ticket details.
4. Screenshots of communications.
5. Call logs and records of follow-ups.
6. Any photographs or videos demonstrating the defect.
7. Email correspondence with Flipkart and Motorola.