Ashutoshsriva
New member
- Seller Name
- Flipkart
- Company Name
- Longway
- Product Name
- Longway Superb 10 Ltr Storage Water Geyser
- Website Name
- https://www.flipkart.com/
- Customer Care Number
- 18001233330
- Loss Amount
- 1917
- Ratings
- Opposite Party Address
- Longway, Centralhub_BKKA, Na, DELHI, IN-DL,
110039
&
Flipkart India Private Limited
unit no. G-1 to G-8 & G-10, located at Aggarwal City Square,
Mangalam Place, New Delhi, North West Delhi, Delhi,
110085 , Delhi, IN-DL, IN - 110085
Dear Sir/Madam,
I am compelled to escalate my grievance regarding the defective Longway Superb 10 L Storage Water Geyser (Order ID: OD435614053253254100) purchased via Flipkart. Despite repeated follow-ups since 10 November 2025, neither Flipkart nor Longway has provided any resolution. This reflects a serious breach of consumer trust and after-sales responsibility.
The geyser, delivered during the Diwali period, was installed recently due to medical reasons. Upon installation, it was found to be completely non-functional (does not power on), causing severe inconvenience to my family.
I wish to place on record the following lapses:
- Absence of customer care support: Longway has no toll-free helpline or accessible grievance redressal mechanism.
- No authorized service centres: Customers are left stranded without any repair or replacement options.
- Flipkart’s continued listing of Longway products: Despite knowing the lack of support infrastructure, Flipkart continues to sell these products, misleading consumers with false assurances of service.
This situation amounts to misrepresentation, poor service, and violation of consumer rights.
I demand the following immediate actions:
1. Replacement or repair of the defective geyser without further delay.
2. Written accountability from Flipkart and Longway for failing to provide promised customer support.
3. Assurance of corrective measures so that products without proper service infrastructure are not listed, thereby preventing future consumer exploitation.
For reference, here are the purchase details:
- Product: Longway Superb 10 L Storage Water Geyser, 5 Star BEE Rating, SS Tank, Anti-Rust Coating, Multi Safety
- Invoice No.: FACQ522600184263
- Order Date: 01-10-2025
- Invoice Date: 14-10-2025
- Invoice copy attached
This matter has already been escalated to the Consumer Forum, and I expect a written response within 7 working days. Failure to act will compel me to pursue stronger legal remedies and highlight this case to relevant government agencies for consumer protection violations.
I trust you will treat this matter with the seriousness it deserves.
Sincerely,
Ashutosh
I am compelled to escalate my grievance regarding the defective Longway Superb 10 L Storage Water Geyser (Order ID: OD435614053253254100) purchased via Flipkart. Despite repeated follow-ups since 10 November 2025, neither Flipkart nor Longway has provided any resolution. This reflects a serious breach of consumer trust and after-sales responsibility.
The geyser, delivered during the Diwali period, was installed recently due to medical reasons. Upon installation, it was found to be completely non-functional (does not power on), causing severe inconvenience to my family.
I wish to place on record the following lapses:
- Absence of customer care support: Longway has no toll-free helpline or accessible grievance redressal mechanism.
- No authorized service centres: Customers are left stranded without any repair or replacement options.
- Flipkart’s continued listing of Longway products: Despite knowing the lack of support infrastructure, Flipkart continues to sell these products, misleading consumers with false assurances of service.
This situation amounts to misrepresentation, poor service, and violation of consumer rights.
I demand the following immediate actions:
1. Replacement or repair of the defective geyser without further delay.
2. Written accountability from Flipkart and Longway for failing to provide promised customer support.
3. Assurance of corrective measures so that products without proper service infrastructure are not listed, thereby preventing future consumer exploitation.
For reference, here are the purchase details:
- Product: Longway Superb 10 L Storage Water Geyser, 5 Star BEE Rating, SS Tank, Anti-Rust Coating, Multi Safety
- Invoice No.: FACQ522600184263
- Order Date: 01-10-2025
- Invoice Date: 14-10-2025
- Invoice copy attached
This matter has already been escalated to the Consumer Forum, and I expect a written response within 7 working days. Failure to act will compel me to pursue stronger legal remedies and highlight this case to relevant government agencies for consumer protection violations.
I trust you will treat this matter with the seriousness it deserves.
Sincerely,
Ashutosh
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