Laptop Defective Laptop Replacement Pending Despite DOA Letter – Order ID: OD337657969573150100

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yadeep143

New member
Dealer Name
S V ELECTRONICS PRIVATE LIMITED
Company Name
Flipkart India Private Limited
Product Name
Acer Aspire 7 (i5 14th Gen) Intel Core 5 210H - (16 GB/512 GB SSD/Windows 11 Home/6 GB Graphics/NVIDIA GeForce RTX 3050) A715-79G Gaming Laptop (1
Loss Amount
66000
Ratings
1.00 star(s)
Opposite Party Address
S V ELECTRONICS PRIVATE LIMITED ,
Ship-from Address: Rectangle No. 06, Rectangle No. 07, Rectangle No. 08 and Rectangle No. 13, Village- Khalikpur, Tehsil- Badli, District- Jhajjar,FC- Farrukhnagar, Jhajjar , Haryana, India - 124103, IN-HR
my replacement request for my defective Acer Aspire 7 laptop (Order ID: OD337657969573150100) has been handled.

Incident Number:

IN26062909521318567509
IN26062910064519749771
IN26062909540638369529
IN26062710192490831806
IN26061915312909802653
IN26062320254618869386
IN26061617474569089392
IN26061812215005685315
IN26061915312909802653
IN26061617474569089392
IN26061212093366345929
IN26060814402611343886
IN26060715425302343813

Below is the complete timeline of events:

  • 27 May 2026: Laptop ordered.
  • 29 May 2026: Product delivered.
  • The laptop was found to be defective immediately after delivery.
  • 03 June 2026: Replacement/return request raised.
  • 13 June 2026: Technician visited and kept the product under observation for two days.
  • As the issue could not be resolved, the brand issued a DOA (Dead on Arrival) Letter.
  • 20 June 2026: With the assistance of your customer support executive, I uploaded the DOA letter on the Flipkart portal.
  • 21 June 2026: Reopened the request
  • Surprisingly, my replacement request was cancelled from Flipkart’s side without any explanation or consent.
  • After repeatedly following up, the request was reopened, and I was assured that the final resolution would be provided by 25 June 2026.
  • Even after that date, my request remains unresolved. Every time I contact customer support, I am simply given a new resolution date without any actual progress.
This level of service is completely unacceptable. I have been following every instruction provided by Flipkart and the brand. I have already submitted all the required documents, including the DOA Letter and the Job Card, I have called 80+ times for this issue and the team has created 30+ incidents, yet my issue remains pending because of internal delays from your side.

What is even more frustrating is that your Resolution Experts repeatedly state that they have no access to contact the backend team, and customers are also given no means to communicate with the concerned department. This clearly indicates a serious gap in your customer support process.

I demand immediate clarification on the following:

  1. Why was my replacement request cancelled after I submitted the required DOA Letter?
  2. Who authorized the cancellation without informing me?
  3. Why has my request been kept pending despite the promised resolution date?
  4. Why is my order currently on hold, and what is the exact reason for this status?
  5. What is the definite timeline for completing my replacement without any further delays?
I request that my case be escalated immediately to the appropriate backend team and that I receive a written explanation for the unnecessary cancellation and delay. I also request that my replacement request be processed without any further excuses.

Please note that I have preserved all supporting documents, including the DOA Letter and Job Card, along with records of my previous communications with your customer support team. If this matter is not resolved immediately, I will have no option but to pursue the issue through the appropriate consumer grievance forums and other legal channels for deficiency in service and unnecessary harassment.
 
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