Kavita Kumari
New member
- Seller Name
- Flipkart
- Company Name
- Flipkart Internet Pvt Ltd / HP India
- Product Name
- HP DeskJet 2820 All-in-One Printer
- Website Name
- Flipkart.com
- Customer Care Number
- 1800 202 9898
- Loss Amount
- 5000
- Ratings
- Opposite Party Address
- Flipkart Internet Pvt Ltd,
Buildings Alyssa, Begonia & Clover,
Embassy Tech Village,
Outer Ring Road, Devarabeesanahalli Village,
Bengaluru, Karnataka – 560103, India
I purchased an HP DeskJet 2820 All-in-One Printer from Flipkart (Order ID: OD337204609398388100). The product delivered is defective.
As per Flipkart’s policy, I contacted HP support. An authorized technician from HP’s service partner visited and inspected the product (Case ID: 5157853963). The issue was verified, including black cartridge not detecting and irregular blinking lights. A service report was also provided.
Despite this, no proper resolution has been provided. Initially, the case was wrongly marked as “resolved” without fixing the issue. I was repeatedly redirected between Flipkart and HP, causing unnecessary delay and mental harassment.
Flipkart continues to redirect the matter to brand support, even though I have already availed the same. HP is handling the case, but there has been lack of proper communication, written confirmation, and clarity in the replacement process.
I have spent significant time coordinating between both parties, but the issue remains unresolved.
I request:
1. Proper resolution of the issue (refund or assured replacement with proper process)
2. Accountability for the delay and inconvenience caused
3. Action against such poor customer handling and repeated redirection
This experience has been highly frustrating and time-consuming.
As per Flipkart’s policy, I contacted HP support. An authorized technician from HP’s service partner visited and inspected the product (Case ID: 5157853963). The issue was verified, including black cartridge not detecting and irregular blinking lights. A service report was also provided.
Despite this, no proper resolution has been provided. Initially, the case was wrongly marked as “resolved” without fixing the issue. I was repeatedly redirected between Flipkart and HP, causing unnecessary delay and mental harassment.
Flipkart continues to redirect the matter to brand support, even though I have already availed the same. HP is handling the case, but there has been lack of proper communication, written confirmation, and clarity in the replacement process.
I have spent significant time coordinating between both parties, but the issue remains unresolved.
I request:
1. Proper resolution of the issue (refund or assured replacement with proper process)
2. Accountability for the delay and inconvenience caused
3. Action against such poor customer handling and repeated redirection
This experience has been highly frustrating and time-consuming.