himanshu raghav
New member
- Seller Name
- SuperAqua
- Company Name
- Aqua Fresh
- Product Name
- Aqua Fresh Immense Audy 18 L RO + UV + UF + Minerals + TDS Control Water Purifier
- Website Name
- Flipkart
- Customer Care Number
- NA
- Loss Amount
- 4148
- Ratings
- Opposite Party Address
- E-20/60, Sector-3, Rohini, New Delhi - 110085, India.
I am filing this complaint regarding an Aqua Fresh Immense Audy 18 L RO + UV + UF + Minerals + TDS Control Water Purifier purchased through Flipkart for approximately ₹3,666, along with ₹500 paid separately for installation.
The product was delivered and installed on 5 August 2026. However, it stopped working properly on 10 August 2026, within just five days of delivery.
I raised a service request with Flipkart on 11 August. The request was subsequently cancelled on 20 August due to an issue/error concerning the technician visit. I raised another request on 20 August.
A technician eventually visited and temporarily made the purifier operational. However, the purifier was then producing excessive motor noise, making it practically unusable. The service was being handled through Balaji Traders, a third-party service provider associated with Aqua Fresh.
I was informed that I would need to pay approximately ₹300 for a technician visit. During the technician visit, I was also in contact with a senior Flipkart executive, who advised me not to make payment without a proper bill. Since no proper bill was provided and the issue was not resolved, I did not make the payment. The technician/service provider subsequently cancelled the visit/request instead of resolving the defective-product issue.
The main issue is that Flipkart is not processing a replacement unless the third-party service provider/Aqua Fresh recommends or initiates the replacement. At the same time, the third-party service provider has not taken the necessary action to initiate the replacement. As a result, I am being forced to repeatedly contact Flipkart, Aqua Fresh and the service provider for an issue that should have been resolved shortly after the product failed.
I have contacted approximately 9–10 Flipkart customer-care associates and two senior Flipkart executives regarding this matter. Despite these repeated attempts, the issue remains unresolved.
The service request raised on 20 August was eventually cancelled on 29 August without providing a proper resolution. I had to raise another request on 30 August, and I have now been given another technician visit date of 5 September 2026.
This is unreasonable considering that the product became defective within five days of delivery. I have already paid ₹4,166 in total towards the product and installation and have been without a properly functioning purifier while repeatedly dealing with cancelled service requests and delayed technician visits.
I request that the concerned parties provide an immediate replacement with a new and properly functioning product, or alternatively provide a full refund of ₹3,666 along with the ₹500 installation charges. I should not be required to pay any technician/service charges for resolving a defect that occurred within days of delivery.
I also request appropriate compensation for the inconvenience, repeated follow-ups, loss of time and failure to provide a timely resolution.
I can provide the Flipkart invoice, installation payment details, service-request history, cancellation records, photographs/videos of the motor noise, and records of my communication with Flipkart and its senior executives as supporting evidence.
The product was delivered and installed on 5 August 2026. However, it stopped working properly on 10 August 2026, within just five days of delivery.
I raised a service request with Flipkart on 11 August. The request was subsequently cancelled on 20 August due to an issue/error concerning the technician visit. I raised another request on 20 August.
A technician eventually visited and temporarily made the purifier operational. However, the purifier was then producing excessive motor noise, making it practically unusable. The service was being handled through Balaji Traders, a third-party service provider associated with Aqua Fresh.
I was informed that I would need to pay approximately ₹300 for a technician visit. During the technician visit, I was also in contact with a senior Flipkart executive, who advised me not to make payment without a proper bill. Since no proper bill was provided and the issue was not resolved, I did not make the payment. The technician/service provider subsequently cancelled the visit/request instead of resolving the defective-product issue.
The main issue is that Flipkart is not processing a replacement unless the third-party service provider/Aqua Fresh recommends or initiates the replacement. At the same time, the third-party service provider has not taken the necessary action to initiate the replacement. As a result, I am being forced to repeatedly contact Flipkart, Aqua Fresh and the service provider for an issue that should have been resolved shortly after the product failed.
I have contacted approximately 9–10 Flipkart customer-care associates and two senior Flipkart executives regarding this matter. Despite these repeated attempts, the issue remains unresolved.
The service request raised on 20 August was eventually cancelled on 29 August without providing a proper resolution. I had to raise another request on 30 August, and I have now been given another technician visit date of 5 September 2026.
This is unreasonable considering that the product became defective within five days of delivery. I have already paid ₹4,166 in total towards the product and installation and have been without a properly functioning purifier while repeatedly dealing with cancelled service requests and delayed technician visits.
I request that the concerned parties provide an immediate replacement with a new and properly functioning product, or alternatively provide a full refund of ₹3,666 along with the ₹500 installation charges. I should not be required to pay any technician/service charges for resolving a defect that occurred within days of delivery.
I also request appropriate compensation for the inconvenience, repeated follow-ups, loss of time and failure to provide a timely resolution.
I can provide the Flipkart invoice, installation payment details, service-request history, cancellation records, photographs/videos of the motor noise, and records of my communication with Flipkart and its senior executives as supporting evidence.