Atharv Srivastava
New member
- Seller Name
- Blink Commerce Private Limited
- Company Name
- Blink Commerce Private Limited
- Product Name
- Apple Magic Mouse
- Website Name
- www.blinkit.com
- Customer Care Number
- 0124-4673366
- Loss Amount
- 6500
- Ratings
- Opposite Party Address
- 1042/2, Vistar Colony, Makhanpur Indirapuram, Ghaziabad, Uttar Pradesh, India - 201012
I am writing this complaint to formally highlight an extremely disappointing and unfair experience I faced with Blinkit regarding the purchase of an Apple Magic Mouse.
Before placing the order, I specifically spoke with a Blinkit concierge/support representative and clearly asked what would happen if the product turned out to be defective or faulty after delivery. I was explicitly assured that in such a situation, I could simply raise a support ticket and Blinkit would assist with either a refund or replacement.
Based on this assurance from Blinkit’s own representative, I proceeded with the purchase.
However, after the product was delivered, I discovered that the Apple Magic Mouse was defective and non-functional. The device successfully connects to my MacBook Air via Bluetooth, but the mouse itself does not function at all and is effectively unusable.
I immediately contacted Blinkit customer support expecting reasonable assistance. Instead, I was met with an extremely rigid and dismissive attitude from the support executive, Mr. Kunal.
From the very beginning of the interaction, before even properly investigating the issue, I was repeatedly informed that “nothing could be done” and that Blinkit would not provide any support. I was then placed on hold for several minutes under the pretext that the matter was being reviewed internally, only to ultimately receive the exact same response without any meaningful resolution, escalation attempt, technical guidance, or accountability.
This experience raises serious concerns regarding:
• Misleading assurances provided to customers before purchase
• Selling premium electronic products without proper post-delivery accountability
• Poor grievance handling and lack of customer protection
• Large corporations shifting all responsibility away from themselves immediately after delivery
• Customers being forced to run between brands and platforms despite purchasing directly through the platform itself
As consumers, we place trust in platforms like Blinkit because they market themselves as convenient, reliable, and customer-centric services. If a customer purchases a defective product through your platform, simply refusing support and redirecting responsibility elsewhere is deeply unfair and unethical.
Not every customer has the time, resources, or technical understanding to individually battle large corporations over defective products. Companies should not exploit this imbalance by assuming that smaller consumers will eventually give up due to frustration.
This complaint is not merely about one defective mouse. It is about accountability, transparency, and fair consumer treatment.
Additionally, I would also like to highlight the extremely poor and unprofessional conduct displayed by Blinkit support executives during the grievance process itself.
After raising the complaint regarding the defective Apple Magic Mouse, I was first assisted by a support executive named Kunal, who from the very beginning appeared rigid, dismissive, and unwilling to provide meaningful assistance. Instead of attempting resolution or escalation, I was simply redirected toward “brand support” without proper verification or accountability.
More concerningly, the contact details/shared support information provided to me were invalid and unusable, causing further inconvenience and delay despite the issue already involving a defective premium electronic product.
Thereafter, another support executive named Hrithik connected regarding the same issue. Despite acknowledging that the concern had already been raised multiple times, there was still no concrete assistance, ownership, or escalation provided. The interaction reflected a complete lack of urgency and professionalism expected from a major consumer platform.
The attached screenshots clearly demonstrate:
• Repeated unresolved complaint attempts
• Inadequate and dismissive customer handling
• Lack of active support during the conversation
• Invalid guidance provided by support representatives
• Long periods of non-responsiveness during an active grievance discussion
This kind of conduct creates the impression that customers are intentionally exhausted through repetitive and ineffective support interactions until they eventually abandon their complaint.
It is deeply concerning that a large corporation handling high-value electronic products appears to lack even basic accountability and structured customer grievance resolution.
Consumers should not be forced to chase multiple executives, receive invalid information, and face passive or dismissive treatment merely for reporting a defective product delivered through the platform itself.
I request that this conduct and the overall grievance handling process adopted by Blinkit also be taken into consideration while reviewing this complaint.
I request that Blinkit:
Order Details:
Order ID: ORD94601053454
Registered Mobile Number: +91-9792485222
Regards,
Atharv Srivastava
Before placing the order, I specifically spoke with a Blinkit concierge/support representative and clearly asked what would happen if the product turned out to be defective or faulty after delivery. I was explicitly assured that in such a situation, I could simply raise a support ticket and Blinkit would assist with either a refund or replacement.
Based on this assurance from Blinkit’s own representative, I proceeded with the purchase.
However, after the product was delivered, I discovered that the Apple Magic Mouse was defective and non-functional. The device successfully connects to my MacBook Air via Bluetooth, but the mouse itself does not function at all and is effectively unusable.
I immediately contacted Blinkit customer support expecting reasonable assistance. Instead, I was met with an extremely rigid and dismissive attitude from the support executive, Mr. Kunal.
From the very beginning of the interaction, before even properly investigating the issue, I was repeatedly informed that “nothing could be done” and that Blinkit would not provide any support. I was then placed on hold for several minutes under the pretext that the matter was being reviewed internally, only to ultimately receive the exact same response without any meaningful resolution, escalation attempt, technical guidance, or accountability.
This experience raises serious concerns regarding:
• Misleading assurances provided to customers before purchase
• Selling premium electronic products without proper post-delivery accountability
• Poor grievance handling and lack of customer protection
• Large corporations shifting all responsibility away from themselves immediately after delivery
• Customers being forced to run between brands and platforms despite purchasing directly through the platform itself
As consumers, we place trust in platforms like Blinkit because they market themselves as convenient, reliable, and customer-centric services. If a customer purchases a defective product through your platform, simply refusing support and redirecting responsibility elsewhere is deeply unfair and unethical.
Not every customer has the time, resources, or technical understanding to individually battle large corporations over defective products. Companies should not exploit this imbalance by assuming that smaller consumers will eventually give up due to frustration.
This complaint is not merely about one defective mouse. It is about accountability, transparency, and fair consumer treatment.
Additionally, I would also like to highlight the extremely poor and unprofessional conduct displayed by Blinkit support executives during the grievance process itself.
After raising the complaint regarding the defective Apple Magic Mouse, I was first assisted by a support executive named Kunal, who from the very beginning appeared rigid, dismissive, and unwilling to provide meaningful assistance. Instead of attempting resolution or escalation, I was simply redirected toward “brand support” without proper verification or accountability.
More concerningly, the contact details/shared support information provided to me were invalid and unusable, causing further inconvenience and delay despite the issue already involving a defective premium electronic product.
Thereafter, another support executive named Hrithik connected regarding the same issue. Despite acknowledging that the concern had already been raised multiple times, there was still no concrete assistance, ownership, or escalation provided. The interaction reflected a complete lack of urgency and professionalism expected from a major consumer platform.
The attached screenshots clearly demonstrate:
• Repeated unresolved complaint attempts
• Inadequate and dismissive customer handling
• Lack of active support during the conversation
• Invalid guidance provided by support representatives
• Long periods of non-responsiveness during an active grievance discussion
This kind of conduct creates the impression that customers are intentionally exhausted through repetitive and ineffective support interactions until they eventually abandon their complaint.
It is deeply concerning that a large corporation handling high-value electronic products appears to lack even basic accountability and structured customer grievance resolution.
Consumers should not be forced to chase multiple executives, receive invalid information, and face passive or dismissive treatment merely for reporting a defective product delivered through the platform itself.
I request that this conduct and the overall grievance handling process adopted by Blinkit also be taken into consideration while reviewing this complaint.
I request that Blinkit:
- Properly investigate the defective product issue
- Provide either a replacement or refund for the non-functional device
- Review the conduct and grievance handling process followed by the concerned support executive
- Ensure that customers are not misled through contradictory pre-purchase assurances
Order Details:
Order ID: ORD94601053454
Registered Mobile Number: +91-9792485222
Regards,
Atharv Srivastava
