omborekar04
New member
- Dealer Name
- Flipkart ( Balaji Traders)
- Company Name
- Flipkart
- Product Name
- Kenstar Veda Pro 18 L RO Water Purifier
- Loss Amount
- 6013
- Ratings
purchased a Kens… Veda Pro 18 L RO Water Purifier through Flipkart, Order ID OD438298003448643100.
I made my initial return request on the 25th, within the applicable return period. The product was delivered through open-box delivery. At the time of delivery, the cracks/damage were not visible during the open-box inspection. The damage was noticed subsequently, and I immediately pursued the return process.
I have repeatedly contacted customer support and explained the situation. However, despite registering my complaints, they are repeatedly being rejected/closed without anyone contacting me, hearing my explanation, or properly investigating the matter.
I find this extremely unfair and disappointing. If there was any doubt regarding my claim, I should have been contacted and given an opportunity to explain the circumstances and provide photographs/evidence. Instead, the complaint is simply rejected repeatedly.
I have photographic evidence of the damaged product and supporting documents. I am requesting a proper investigation and appropriate resolution, including return/replacement/refund as applicable.
I made the return request within the return period, and therefore request that the company not treat the matter as a late return merely because the dispute has continued afterwards.
Order ID: OD438298003448643100
Initial return request: 25th, within return period
Platform: Flipkart
I request that this matter be taken seriously and that the concerned company/seller contact me directly and provide a proper resolution rather than repeatedly rejecting my complaints without hearing me.
I made my initial return request on the 25th, within the applicable return period. The product was delivered through open-box delivery. At the time of delivery, the cracks/damage were not visible during the open-box inspection. The damage was noticed subsequently, and I immediately pursued the return process.
I have repeatedly contacted customer support and explained the situation. However, despite registering my complaints, they are repeatedly being rejected/closed without anyone contacting me, hearing my explanation, or properly investigating the matter.
I find this extremely unfair and disappointing. If there was any doubt regarding my claim, I should have been contacted and given an opportunity to explain the circumstances and provide photographs/evidence. Instead, the complaint is simply rejected repeatedly.
I have photographic evidence of the damaged product and supporting documents. I am requesting a proper investigation and appropriate resolution, including return/replacement/refund as applicable.
I made the return request within the return period, and therefore request that the company not treat the matter as a late return merely because the dispute has continued afterwards.
Order ID: OD438298003448643100
Initial return request: 25th, within return period
Platform: Flipkart
I request that this matter be taken seriously and that the concerned company/seller contact me directly and provide a proper resolution rather than repeatedly rejecting my complaints without hearing me.
