- Loss Amount
- 26000
- Ratings
Dear Sir/Ma'am,
We bought a one window Ac for our home two years ago.But,they gave us damaged ac inside because the fan was totally broken we request to change the ac but they did not change but they changed the fan at no cost because we bought just two months ago on that time. But, after two years we are facing an Air cooling issue since a month. The engineer came several times and ask for charges Rs 590 which I paid and then he ask for another charges of PCB and sensor charges. I talked the company they didn't inform anything today apart service charges. Now, the this ac performance is very compromising because it was not genuinely manufactured. I Bought this Ac in Rs 26500.In just two years not even Ac breakdown and gives poor performance of cooling.
I have added some supportive documents. I appreciate your time to read and aspect to resolve and change our Ac.
Kindly read below my request and understand your service retain system in Amritsar. I have added the supportive documents.
I would like to formally raise my concern regarding the service and performance of my Voltas air conditioner, which I purchased approximately two years ago.
At no point was I informed about any additional payment for the sensor. I was only informed about the service charges, for which I paid ₹590 to your service provider, Mr. Gagandeep Singh. During my interaction with your customer care team, I was specifically informed that the engineer would replace the sensor. I was not informed that I would be required to make any additional payment for the sensor.
I request you to please check the customer care call records, as I am confident that this conversation should be available for quality and training purposes.
Unfortunately, this is not the first issue I have faced with this product. Within the first few months, the air fan developed a problem and was broken. Subsequently, I experienced cooling issues, and even after the recent service, the air conditioner is still not performing properly. We have already suffered considerable inconvenience for nearly a month.
I am also extremely disappointed with the conduct of the service provider. Instead of resolving the issue satisfactorily, I felt that additional payments were being emphasized before the matter could be properly addressed. This has significantly affected my trust in your service and brand.
I request Voltas to investigate this matter properly, review the customer care call records, clarify why I was not informed about the sensor charges beforehand, and provide a satisfactory resolution to the ongoing.
Past service Request Numbers:
- 26073124207
- 26070902853
- 26071622573
- 26071208998
Purchase Store: Nagpal Electronics
Mob no : 9780070549
Email : narinderuppal2@gmail.com
Thanks & Regards
Narinder
We bought a one window Ac for our home two years ago.But,they gave us damaged ac inside because the fan was totally broken we request to change the ac but they did not change but they changed the fan at no cost because we bought just two months ago on that time. But, after two years we are facing an Air cooling issue since a month. The engineer came several times and ask for charges Rs 590 which I paid and then he ask for another charges of PCB and sensor charges. I talked the company they didn't inform anything today apart service charges. Now, the this ac performance is very compromising because it was not genuinely manufactured. I Bought this Ac in Rs 26500.In just two years not even Ac breakdown and gives poor performance of cooling.
I have added some supportive documents. I appreciate your time to read and aspect to resolve and change our Ac.
Kindly read below my request and understand your service retain system in Amritsar. I have added the supportive documents.
I would like to formally raise my concern regarding the service and performance of my Voltas air conditioner, which I purchased approximately two years ago.
At no point was I informed about any additional payment for the sensor. I was only informed about the service charges, for which I paid ₹590 to your service provider, Mr. Gagandeep Singh. During my interaction with your customer care team, I was specifically informed that the engineer would replace the sensor. I was not informed that I would be required to make any additional payment for the sensor.
I request you to please check the customer care call records, as I am confident that this conversation should be available for quality and training purposes.
Unfortunately, this is not the first issue I have faced with this product. Within the first few months, the air fan developed a problem and was broken. Subsequently, I experienced cooling issues, and even after the recent service, the air conditioner is still not performing properly. We have already suffered considerable inconvenience for nearly a month.
I am also extremely disappointed with the conduct of the service provider. Instead of resolving the issue satisfactorily, I felt that additional payments were being emphasized before the matter could be properly addressed. This has significantly affected my trust in your service and brand.
I request Voltas to investigate this matter properly, review the customer care call records, clarify why I was not informed about the sensor charges beforehand, and provide a satisfactory resolution to the ongoing.
Past service Request Numbers:
- 26073124207
- 26070902853
- 26071622573
- 26071208998
Purchase Store: Nagpal Electronics
Mob no : 9780070549
Email : narinderuppal2@gmail.com
Thanks & Regards
Narinder