AshishS1ngh
New member
- Dealer Name
- Amazon
- Company Name
- Amazon
- Product Name
- Godrej 600LRS EONVELVET 646C RIT SM BL, Storm Blue)
- Customer Care Number
- 1800-1200-1571
- Loss Amount
- 199
- Ratings
- Opposite Party Address
- Na
I recently purchased a godrej eon velvet double door fridge from Amazon app for which I paid 63000 rs approx and was scheduled for delivery today dated 29/6/2026.
The product from Godrej states ( on Amazon app ) that if you order a double door fridge then 3 delivery agents will be deployed for delivery.
I got a call today from delivery agent asking to come down near the lobby area as the product cannot be taken upstairs from the lift. When I went down the delivery agent states that they only have 1 driver with them to help him with the delivery and hence wanted me to call someone ( extra ) so that we can take the product upstairs. The delivery agent also asked for money ( did not specify how much ) for taking the product upstairs.
I did inform the agent that if required I can help but I cannot call any of my friends because they will be at work and I can't ask my dad to help in this situation because he is a dialysis patient ( I have all the required documents that says that he had dialysis session on 29/6/2026 ). The driver then said that they can keep the product downstairs so that I can ask my friends for help when they are back from office. ( This doesn't make sense at all ). Why should I pay extra or ask my friends or family members to help me carry a double door fridge ?
The driver then said the delivery agent to take photos of the building so that they can just put that there was no one at home and hence they took the product back.
I have taken photos of the delivery agent and the driver because I was present there and they refused to deliver the product because they wanted extra money for taking the product upstairs.
The product was then cancelled by Amazon stating could not be delivered.
I then spoke to Priyanka from escalation desk who asked to odderr the same product again. I am a middle class man and I have proof that the payment was completed using a credit card. The escalation supervisor stated that the refund will be provided in 3 to 5 days till then you can just order it again. Escalation specialist also stated they cannot guarantee that next time when the delivery is attempted there will be 3 agents deployed for delivery.
I have attached screenshot where it says that 3 agents will be deployed for delivery of a double door fridge and have also attached the photos of driver, delivery agent and the delivery vehicle.
I will be taking this further to the consumer bureaus because it is not fair to ask for extra money to deliver the item and then cancelling the product upfront. The escalation specialist also denied my request of speaking to their supervisor or manager. The escalation specialist stated that they are the last point of contact and they cannot connect the call to their supervisor or manager and they also cannot ask their supervisor or manager to call me back for the same. I have the call recorded and will be using it if it is required.
I have submitted loss amount on the form as 199 because I have been told that the refund of the product would be processed in 3 to 5 business days but processing fee that was charged by my bank would not be refunded.
I'm not looking for a 199 rs refund ....I'm filing this complaint for the mental agony and stress that was caused. This was suppose to be a surprise for my mother... now she already knows about it and the product was cancelled by amazon
The product from Godrej states ( on Amazon app ) that if you order a double door fridge then 3 delivery agents will be deployed for delivery.
I got a call today from delivery agent asking to come down near the lobby area as the product cannot be taken upstairs from the lift. When I went down the delivery agent states that they only have 1 driver with them to help him with the delivery and hence wanted me to call someone ( extra ) so that we can take the product upstairs. The delivery agent also asked for money ( did not specify how much ) for taking the product upstairs.
I did inform the agent that if required I can help but I cannot call any of my friends because they will be at work and I can't ask my dad to help in this situation because he is a dialysis patient ( I have all the required documents that says that he had dialysis session on 29/6/2026 ). The driver then said that they can keep the product downstairs so that I can ask my friends for help when they are back from office. ( This doesn't make sense at all ). Why should I pay extra or ask my friends or family members to help me carry a double door fridge ?
The driver then said the delivery agent to take photos of the building so that they can just put that there was no one at home and hence they took the product back.
I have taken photos of the delivery agent and the driver because I was present there and they refused to deliver the product because they wanted extra money for taking the product upstairs.
The product was then cancelled by Amazon stating could not be delivered.
I then spoke to Priyanka from escalation desk who asked to odderr the same product again. I am a middle class man and I have proof that the payment was completed using a credit card. The escalation supervisor stated that the refund will be provided in 3 to 5 days till then you can just order it again. Escalation specialist also stated they cannot guarantee that next time when the delivery is attempted there will be 3 agents deployed for delivery.
I have attached screenshot where it says that 3 agents will be deployed for delivery of a double door fridge and have also attached the photos of driver, delivery agent and the delivery vehicle.
I will be taking this further to the consumer bureaus because it is not fair to ask for extra money to deliver the item and then cancelling the product upfront. The escalation specialist also denied my request of speaking to their supervisor or manager. The escalation specialist stated that they are the last point of contact and they cannot connect the call to their supervisor or manager and they also cannot ask their supervisor or manager to call me back for the same. I have the call recorded and will be using it if it is required.
I have submitted loss amount on the form as 199 because I have been told that the refund of the product would be processed in 3 to 5 business days but processing fee that was charged by my bank would not be refunded.
I'm not looking for a 199 rs refund ....I'm filing this complaint for the mental agony and stress that was caused. This was suppose to be a surprise for my mother... now she already knows about it and the product was cancelled by amazon
