ChandraSekhar1211
New member
- Seller Name
- Crossbeats
- Company Name
- Crossbeats
- Product Name
- Nexus Pro Smartwatch
- Website Name
- Https://crossbeats.com
- Customer Care Number
- 9611293293
- Loss Amount
- 3499
- Ratings
- Opposite Party Address
- Ground Floor, Brigade Tower, 135, Brigade road, Shanthala Nagar, Ashok Nagar, Benguluru, Karnataka 560025
I purchased a Crossbeats Nexus Pro Smartwatch (Order ID: 180323). Due to a payment issue, a duplicate payment of ₹3,499 was also successfully debited from my account. Crossbeats acknowledged the duplicate payment and repeatedly assured me that the refund would be processed within 24–48 hours.
However, despite waiting for more than 55 days, I have still not received my refund.
During this period, I have sent multiple emails, contacted customer support several times, escalated the matter to the CEO, and even registered a complaint with the National Consumer Helpline. Every time I contacted the company, I received only repeated template responses and false assurances without any actual resolution.
On multiple occasions, customer care disconnected my calls after listening to my complaint instead of providing assistance. I have preserved the call recordings, email communications, payment receipts, and complete communication history as evidence.
Before filing this complaint, I informed Crossbeats by email and phone that I would proceed with legal consumer action if the refund was not processed by the promised deadline. Even after this final opportunity, no refund has been credited.
I request the Consumer Forum to direct Crossbeats to:
Refund the duplicate payment of ₹3,499 immediately.
Award appropriate compensation for the prolonged delay, repeated false assurances, unnecessary follow-ups, and deficiency in customer service.
Award the costs incurred in pursuing this complaint.
However, despite waiting for more than 55 days, I have still not received my refund.
During this period, I have sent multiple emails, contacted customer support several times, escalated the matter to the CEO, and even registered a complaint with the National Consumer Helpline. Every time I contacted the company, I received only repeated template responses and false assurances without any actual resolution.
On multiple occasions, customer care disconnected my calls after listening to my complaint instead of providing assistance. I have preserved the call recordings, email communications, payment receipts, and complete communication history as evidence.
Before filing this complaint, I informed Crossbeats by email and phone that I would proceed with legal consumer action if the refund was not processed by the promised deadline. Even after this final opportunity, no refund has been credited.
I request the Consumer Forum to direct Crossbeats to:
Refund the duplicate payment of ₹3,499 immediately.
Award appropriate compensation for the prolonged delay, repeated false assurances, unnecessary follow-ups, and deficiency in customer service.
Award the costs incurred in pursuing this complaint.