Credit Card Credit Card Annual Fees Wrongly Charged

ak1994

ak1994

New member
Bank Name
Kotak Mahindra Bank Ltd
Customer Care Number
18602662666
Loss Amount
3540
Ratings
2.00 star(s)
Opposite Party Address
Pune
Bank Name : Kotak Mahindra Bank
Hi
Si i blocked my card in the month of March-25. And now joining fees has been charges in the month of May-25 statement and amount got auto deducted from the account.
First discussion with customer care : “Your card is blocked but not cancelled im out system hence the yearly fees has been charged, now as per bank internal policy we cannot refund the same. As a gesture we are refunding only the late payment fees of rs 500/-“
1. Card was blocked so why fee has been charged.
2. If account was active then why there was no option to reissue the card again.
3. Why they don’t have a tollfree number to connect CC care team.
4. Why the gesture since this late payment fees should not be there at first place as i blocked the card with clearance of all the dues.
5. They have impacted my cibil well maintained from many years.
 
Hello @ak1994

As mentioned in the screenshot, card lost and blocked.

Have you received a new card after blocking the card ??
 
Hi Thankyou for your response.
No i didn’t receive new card after the card block.
Not even this after blocking the card,
Whenever i tried to check the status of my card from my mobile banking app it always shows there are no card attached to your customer ID
 
Hello @ak1994

As you mentioned that you have not received a new card, no card available on the mobile app. Based on our thorough evaluation, we suggest you that the only viable option left is to file a case before the nearest District Consumer Disputes Redressal Forum.
You can file the case through the online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India

To initiate your complaint, the following documents need to be submitted:
  1. Index – A list of all enclosures/documents attached.
  2. Memo of Parties – Details of the complainant(s) and respondent(s).
  3. Affidavit – A sworn statement verifying the contents of the complaint.
  4. List of Events / Chronology – A timeline of key events related to the issue.
  5. Supporting Documents – Invoices, receipts, communication proofs, app screenshot, etc.
We can assist you by:
  • Drafting all the necessary documents (Index, Complaint, Affidavit, List of Events, etc.)
  • Uploading and filing the complaint on the Consumer Forum website on your behalf
  • Guiding you through the hearing process and next steps
If you would like to proceed, kindly confirm, and we will begin preparing your case files right away.

Thanks
 
Thank you for the response.
Before we proceed further
1. Since now they have already charged the Annual fees from my card so I asked bank to give me new card which I just received last week.
2. Before you proceed further for helping me filling the case, I would like to know the fees and other expenses they may occur to go forward for this case.
 
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