Shubhangi Verma
New member
- Dealer Name
- Indian Elegance
- Company Name
- Bhavana Exports
- Customer Care Number
- 0021752
- Loss Amount
- 2000
- Ratings
- Opposite Party Address
- 226, Second Floor, Shivalik, Near Henny Arcade, Surat, Gujarat – 395004, India
I am filing this complaint against Indian Elegance, operated by Bhavana Exports, regarding my purchase under Order No. 0021752.
I purchased a product from Indian Elegance, but after receiving it, I found that the product quality and size were not as expected and did not meet my expectations. Due to these issues, I contacted the seller and requested a return and refund.
I contacted the seller on Monday regarding the return. The seller responded and asked me to wait for 72 hours for a possible solution. I waited for the requested 72-hour period, but I did not receive any further update or resolution from them.
After the 72 hours had passed, I again tried to contact the seller through calls and messages, but they have not responded to my calls or messages. Despite making repeated attempts to resolve the matter directly with the seller, I have received no proper response or assistance.
I have already paid ₹2,000 for the product, and I am seeking a return and full refund of the amount paid because the product quality and size are not as expected. The seller's failure to respond and provide a resolution has caused unnecessary inconvenience and frustration.
I therefore request the concerned authority to kindly look into this matter and direct the seller to:
Accept the return of the product.
Provide a full refund of ₹2,000.
Provide a proper resolution for the issue without further delay.
Take appropriate action regarding the seller's failure to respond to my repeated calls and messages.
I can provide supporting evidence, including Order No. 0021752, order/invoice details, photographs of the product, screenshots of my communication with the seller, and records of my attempts to contact them.
I request that my complaint be considered and that appropriate action be taken to help me receive a timely resolution and refund.
I purchased a product from Indian Elegance, but after receiving it, I found that the product quality and size were not as expected and did not meet my expectations. Due to these issues, I contacted the seller and requested a return and refund.
I contacted the seller on Monday regarding the return. The seller responded and asked me to wait for 72 hours for a possible solution. I waited for the requested 72-hour period, but I did not receive any further update or resolution from them.
After the 72 hours had passed, I again tried to contact the seller through calls and messages, but they have not responded to my calls or messages. Despite making repeated attempts to resolve the matter directly with the seller, I have received no proper response or assistance.
I have already paid ₹2,000 for the product, and I am seeking a return and full refund of the amount paid because the product quality and size are not as expected. The seller's failure to respond and provide a resolution has caused unnecessary inconvenience and frustration.
I therefore request the concerned authority to kindly look into this matter and direct the seller to:
Accept the return of the product.
Provide a full refund of ₹2,000.
Provide a proper resolution for the issue without further delay.
Take appropriate action regarding the seller's failure to respond to my repeated calls and messages.
I can provide supporting evidence, including Order No. 0021752, order/invoice details, photographs of the product, screenshots of my communication with the seller, and records of my attempts to contact them.
I request that my complaint be considered and that appropriate action be taken to help me receive a timely resolution and refund.
