Nikhil Agarwal
New member
- Dealer Name
- Livepure
- Company Name
- Livepure
- Product Name
- RO Fileter AMC
- Customer Care Number
- 8800762226
- Loss Amount
- 4100
- Ratings
Subject: Consumer Complaint Escalation - Livpure Smart RO Purifier (20+ Days Unresolved, Ticket 6786092825019)
Dear National Consumer Helpline / Consumer Grievance Cell,
I wish to formally escalate an unresolved consumer complaint against Livpure Private Limited (Livpure Smart) regarding deficiency in service on my RO water purifier, covered under a paid AMC/service subscription.
Complete history of the issue:
1. On 04.08.2026, I raised a service request (Request ID: JS-26080405275631) for a taste issue with my purifier. The app also showed the filter health status as 'Bad'.
2. A technician from 'Purity Aqua Solutions' was assigned but never answered any of my calls, and no service visit was conducted.
3. I followed up multiple times with Livpure customer care. On one occasion, I was falsely informed that the issue had been resolved - it had not.
4. A second ticket (No. 6786092825019) was subsequently raised for the same unresolved issue. This ticket has been repeatedly closed and reopened without my consent, with no technician visit or resolution.
5. When I requested the technician's direct contact details to follow up, customer care stated they "do not have provision to share" this information.
6. I escalated the matter in writing to Livpure's designated Grievance Officer, Mr. Prashant Agarwal, but received only repeated generic apologies with no confirmed resolution timeline.
7. I posted a public review on the Google Play Store. Livpure replied asking for my registered details, which I provided via email - still no resolution followed.
8. Subsequently, a technician did call and take my location, but never visited. I was told a new engineer would be assigned; this also never happened.
9. Having lost confidence in repair being delivered, I formally requested a full refund of the amount paid along with pickup of the device. This request has also gone unanswered.
It has now been over 20 days since the original complaint was raised, with no technician visit, no resolution, and no refund processed, despite this being a paid AMC/service subscription.
I am filing this complaint seeking:
1. A full refund of the amount paid for the device/AMC subscription, and pickup of the device, OR immediate repair if refund is not agreeable;
2. Compensation for the harassment, mental agony, and inconvenience caused over this prolonged period;
3. Appropriate action against the company for deficiency in service and false assurances given to me as a consumer.
NOTE: The registered number is 850945531 but would request you to connect on 9832811270
I have supporting documentation including service request confirmations, ticket screenshots, email correspondence with Livpure customer care and their Grievance Officer, and my Play Store review exchange, all of which I can furnish as required.
Regards,
Nikhil Agarwal
850945531, 9832811270
getnikhil710@gmail.com
Address: A104, Sriven Splendor, Beside EGL, Bangalore-560071
Reference: Request ID JS-26080405275631 | Ticket No. 6786092825019
Dear National Consumer Helpline / Consumer Grievance Cell,
I wish to formally escalate an unresolved consumer complaint against Livpure Private Limited (Livpure Smart) regarding deficiency in service on my RO water purifier, covered under a paid AMC/service subscription.
Complete history of the issue:
1. On 04.08.2026, I raised a service request (Request ID: JS-26080405275631) for a taste issue with my purifier. The app also showed the filter health status as 'Bad'.
2. A technician from 'Purity Aqua Solutions' was assigned but never answered any of my calls, and no service visit was conducted.
3. I followed up multiple times with Livpure customer care. On one occasion, I was falsely informed that the issue had been resolved - it had not.
4. A second ticket (No. 6786092825019) was subsequently raised for the same unresolved issue. This ticket has been repeatedly closed and reopened without my consent, with no technician visit or resolution.
5. When I requested the technician's direct contact details to follow up, customer care stated they "do not have provision to share" this information.
6. I escalated the matter in writing to Livpure's designated Grievance Officer, Mr. Prashant Agarwal, but received only repeated generic apologies with no confirmed resolution timeline.
7. I posted a public review on the Google Play Store. Livpure replied asking for my registered details, which I provided via email - still no resolution followed.
8. Subsequently, a technician did call and take my location, but never visited. I was told a new engineer would be assigned; this also never happened.
9. Having lost confidence in repair being delivered, I formally requested a full refund of the amount paid along with pickup of the device. This request has also gone unanswered.
It has now been over 20 days since the original complaint was raised, with no technician visit, no resolution, and no refund processed, despite this being a paid AMC/service subscription.
I am filing this complaint seeking:
1. A full refund of the amount paid for the device/AMC subscription, and pickup of the device, OR immediate repair if refund is not agreeable;
2. Compensation for the harassment, mental agony, and inconvenience caused over this prolonged period;
3. Appropriate action against the company for deficiency in service and false assurances given to me as a consumer.
NOTE: The registered number is 850945531 but would request you to connect on 9832811270
I have supporting documentation including service request confirmations, ticket screenshots, email correspondence with Livpure customer care and their Grievance Officer, and my Play Store review exchange, all of which I can furnish as required.
Regards,
Nikhil Agarwal
850945531, 9832811270
getnikhil710@gmail.com
Address: A104, Sriven Splendor, Beside EGL, Bangalore-560071
Reference: Request ID JS-26080405275631 | Ticket No. 6786092825019
