Jayanthi Ambala
New member
- Seller Name
- Geddit Convenience Private Limited
- Company Name
- Zepto
- Product Name
- Royal Canin Golden Retriever Puppy 1 pack (12 kg)
- Website Name
- https://www.zepto.com
- Loss Amount
- 5000
- Ratings
Respected Sir/Madam,
I am writing to formally lodge a consumer complaint against the online delivery platform Zepto (https://www.zepto.com) for delivering an expired and improperly labeled pet food product, refusing return at the time of delivery, and later denying a refund despite the legitimate nature of my grievance. This has caused significant stress, financial loss, and mental agony during an already difficult time for my family.
Details of the Incident:
Product Ordered: Royal Canin Golden Retriever Puppy Food – 12kg
Order Value: 5000.88
Order Platform: Zepto Mobile App (Order ID: SNGSHHMBE00004A)
Order Date: : 11-10-2025
Delivery Date: 11-10-2025
Issues:
The product was delivered with a Manufacturing Date of September 2024, and no visible “Best Before” or “Expiry Date”, violating FSSAI labeling requirements.
Royal Canin puppy food has a shelf life of 12 months, making the expiry date September 2025. The product was delivered in October 2025, after its expiry.
The item was sold at a 55% discount, likely to clear expired inventory without disclosing it to consumers.
My mother, who was alone at home at the time due to my father’s hospitalization, tried to refuse the expired package. The Zepto delivery agent was rude, insisted on leaving the package at the doorstep, and did not respect her refusal.
Due to my father’s medical emergency and my full-time job, I was unable to file a timely return request within the app’s window.
When I contacted Zepto support after realizing the issue, they initially offered a refund, which I did not accept because I felt violated and demanded accountability. Upon following up again, they denied the refund, citing an expired return window.
Violation of Consumer Rights:
Sale of expired food product (under Section 2(1)(r) of the Consumer Protection Act, 2019 – unfair trade practice)
Lack of proper labeling (violation of FSSAI labeling regulations)
Mental agony and harassment due to rude behavior of delivery personnel and poor grievance redressal
Denial of rightful refund despite product being expired and unusable
Relief Sought:
I humbly request the Hon’ble Commission to:
Direct Zepto to provide a full refund of ₹5,000+ for the expired product.
Award compensation for mental agony, harassment, and inconvenience caused during an already stressful family emergency.
Investigate Zepto’s practice of selling expired or improperly labeled products, which can pose serious health risks — especially for pets who are more vulnerable.
Issue any further directions that the Hon’ble Commission deems fit in the interest of justice.
Attached Documents:
Invoice/Order Confirmation
Photographs of the Product Label (Missing Expiry Date, MFG Sep 2024)
I am willing to appear before the Commission and provide any additional documents or evidence required.
Thank you for your time and attention to this matter.
Sincerely,
Jayanthi Ambala
+91 9110376437
[Email Address]
I am writing to formally lodge a consumer complaint against the online delivery platform Zepto (https://www.zepto.com) for delivering an expired and improperly labeled pet food product, refusing return at the time of delivery, and later denying a refund despite the legitimate nature of my grievance. This has caused significant stress, financial loss, and mental agony during an already difficult time for my family.
Details of the Incident:
Product Ordered: Royal Canin Golden Retriever Puppy Food – 12kg
Order Value: 5000.88
Order Platform: Zepto Mobile App (Order ID: SNGSHHMBE00004A)
Order Date: : 11-10-2025
Delivery Date: 11-10-2025
Issues:
The product was delivered with a Manufacturing Date of September 2024, and no visible “Best Before” or “Expiry Date”, violating FSSAI labeling requirements.
Royal Canin puppy food has a shelf life of 12 months, making the expiry date September 2025. The product was delivered in October 2025, after its expiry.
The item was sold at a 55% discount, likely to clear expired inventory without disclosing it to consumers.
My mother, who was alone at home at the time due to my father’s hospitalization, tried to refuse the expired package. The Zepto delivery agent was rude, insisted on leaving the package at the doorstep, and did not respect her refusal.
Due to my father’s medical emergency and my full-time job, I was unable to file a timely return request within the app’s window.
When I contacted Zepto support after realizing the issue, they initially offered a refund, which I did not accept because I felt violated and demanded accountability. Upon following up again, they denied the refund, citing an expired return window.
Violation of Consumer Rights:
Sale of expired food product (under Section 2(1)(r) of the Consumer Protection Act, 2019 – unfair trade practice)
Lack of proper labeling (violation of FSSAI labeling regulations)
Mental agony and harassment due to rude behavior of delivery personnel and poor grievance redressal
Denial of rightful refund despite product being expired and unusable
Relief Sought:
I humbly request the Hon’ble Commission to:
Direct Zepto to provide a full refund of ₹5,000+ for the expired product.
Award compensation for mental agony, harassment, and inconvenience caused during an already stressful family emergency.
Investigate Zepto’s practice of selling expired or improperly labeled products, which can pose serious health risks — especially for pets who are more vulnerable.
Issue any further directions that the Hon’ble Commission deems fit in the interest of justice.
Attached Documents:
Invoice/Order Confirmation
Photographs of the Product Label (Missing Expiry Date, MFG Sep 2024)
I am willing to appear before the Commission and provide any additional documents or evidence required.
Thank you for your time and attention to this matter.
Sincerely,
Jayanthi Ambala
+91 9110376437
[Email Address]
