Consumer Complaint Against SpiceJet for Deficiency in Service

heena24

New member
Hotel Name
Spicejet
Company Name
Spicejet
Website Name
Spicejet.com
Customer Care Number
Na
Loss Amount
10555
Ratings
1.00 star(s)
Opposite Party Address
Spicejet
**Subject: Consumer Complaint Against SpiceJet for Deficiency in Service**

I wish to raise a formal complaint against SpiceJet for repeated flight rescheduling, lack of transparency and failure to provide adequate passenger assistance.

My flight was originally scheduled for **5:50 AM**, but the departure time was changed three times — first to 12:30 AM, then 2:45 AM, and finally back to 5:50 AM.

Passengers were left stranded and sleepless throughout the night, without proper assistance, satisfactory explanations or clear communication from the airline's ground staff.

This reflects serious deficiency in service and has caused considerable inconvenience and mental harassment.

I seek:
1. A written explanation for the repeated schedule changes.
2. Appropriate compensation for the inconvenience and mental harassment.
3. Reimbursement of any additional expenses incurred due to the delay.

I request immediate resolution and accountability from SpiceJet. Failing this, I reserve my right to pursue the matter before the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019.


Airline: SpiceJet
Flight number: [SG669]
Travel date: [01 NOV 2026]
Scheduled departure: 5:50 AM
PNR: [BIEITX]
 
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