kulwindersinghsanghera
New member
- Bank Name
- HSBC BANK & POONAWALA Fincorp Limited
- Customer Care Number
- 18001212209
- Loss Amount
- 500000
- Ratings
- Opposite Party Address
- HSBC EMPLOYEE NAME & CONTACT NUMBER -: SNEHA SINGH , EMAIL ID-: sneha5.singh@hsbc.co.in , M-: 87997 03621
Second Employee name -: Arpit , Email id-: Arpit.vig@hsbc.co.in
Poonawala Employee Name & Contact Number -: Vishal Singh, Email id-: vishal.singh4@poonawallafincorp.com , M-: 96250 57557
Dear Sir/Madam,
I wish to submit a formal consumer complaint against HSBC Bank and Poonawalla Fincorp Limited regarding the continued restriction and non-availability of my ₹5,00,000 funds, despite the complete closure of my education loan.
I had taken an education loan from Poonawalla Fincorp Limited. As security against the said education loan, Poonawalla Fincorp arranged/opened a ₹5,00,000 Fixed Deposit with HSBC Bank.
The education loan has now been completely closed/foreclosed, and I have received the necessary loan closure documents/NOC from Poonawalla Fincorp.
After closure of the loan, I contacted HSBC Bank and requested that the Fixed Deposit be released/broken. HSBC informed me that Poonawalla Fincorp had to take the necessary action. When I contacted Poonawalla Fincorp, they informed me that they could not do anything and directed me back to HSBC Bank.
For approximately 2–3 months, I repeatedly contacted both HSBC Bank and Poonawalla Fincorp through telephone calls and emails, but neither party provided a proper resolution. I was continuously directed from one institution to the other.
Eventually, the Fixed Deposit was broken and the ₹5,00,000 amount was credited to my HSBC Savings Account. However, even after the amount was credited to my account, I am still unable to transfer the said amount to another bank account or freely use my own funds.
When I contacted HSBC again, HSBC told me to contact Poonawalla Fincorp. When I contacted Poonawalla Fincorp, they again told me to contact HSBC. Therefore, both parties are refusing to take responsibility and I am suffering unnecessarily.
This entire matter has caused me significant financial inconvenience, mental harassment, loss of time and hardship. I have made repeated attempts to resolve the matter directly with both institutions, but no satisfactory resolution has been provided.
I am ready to provide all original documents and supporting evidence whenever required.
Kindly acknowledge receipt of this complaint and inform me regarding the further procedure for filing/pursuing the consumer complaint.
Thank you.
Yours faithfully,
KULWINDER SINGH SANGHERA
M-: 95920-63699
I wish to submit a formal consumer complaint against HSBC Bank and Poonawalla Fincorp Limited regarding the continued restriction and non-availability of my ₹5,00,000 funds, despite the complete closure of my education loan.
I had taken an education loan from Poonawalla Fincorp Limited. As security against the said education loan, Poonawalla Fincorp arranged/opened a ₹5,00,000 Fixed Deposit with HSBC Bank.
The education loan has now been completely closed/foreclosed, and I have received the necessary loan closure documents/NOC from Poonawalla Fincorp.
After closure of the loan, I contacted HSBC Bank and requested that the Fixed Deposit be released/broken. HSBC informed me that Poonawalla Fincorp had to take the necessary action. When I contacted Poonawalla Fincorp, they informed me that they could not do anything and directed me back to HSBC Bank.
For approximately 2–3 months, I repeatedly contacted both HSBC Bank and Poonawalla Fincorp through telephone calls and emails, but neither party provided a proper resolution. I was continuously directed from one institution to the other.
Eventually, the Fixed Deposit was broken and the ₹5,00,000 amount was credited to my HSBC Savings Account. However, even after the amount was credited to my account, I am still unable to transfer the said amount to another bank account or freely use my own funds.
When I contacted HSBC again, HSBC told me to contact Poonawalla Fincorp. When I contacted Poonawalla Fincorp, they again told me to contact HSBC. Therefore, both parties are refusing to take responsibility and I am suffering unnecessarily.
This entire matter has caused me significant financial inconvenience, mental harassment, loss of time and hardship. I have made repeated attempts to resolve the matter directly with both institutions, but no satisfactory resolution has been provided.
RELIEF REQUESTED
I respectfully request the Hon'ble Consumer Commission to:- Direct HSBC Bank and Poonawalla Fincorp to immediately remove any remaining lien, hold, freeze or restriction on my ₹5,00,000 funds, if any.
- Direct HSBC Bank to allow me to freely withdraw/transfer/use my ₹5,00,000 funds.
- Direct both Opposite Parties to provide a written explanation regarding the reason and basis for the continued restriction/non-transferability of my funds.
- Award appropriate compensation for the unnecessary delay, financial inconvenience, mental harassment and hardship caused to me.
- Award litigation and legal expenses incurred by me.
- Grant any other relief that the Hon'ble Commission may deem fit and proper in the interest of justice.
I am ready to provide all original documents and supporting evidence whenever required.
Kindly acknowledge receipt of this complaint and inform me regarding the further procedure for filing/pursuing the consumer complaint.
Thank you.
Yours faithfully,
KULWINDER SINGH SANGHERA
M-: 95920-63699