Credit Card Consumer Complaint Against HDFC Bank Regarding Unresolved Credit Card Dispute of ₹43,808

[Dewasish Lama]

Bank Name

HDFC BANK

Customer Care Number

1800 1600

Loss Amount

9218

Ratings

1.00 star(s)

Opposite Party Address

Hdfc bank limited, hdfc bank house, senapati bapat Marg, lower parel(west), mumbai- 400013, maharashtra, india

Respected Sir/Madam,

I am filing this complaint against **HDFC Bank** regarding an unresolved credit card dispute amounting to **₹43,808**.

Despite repeatedly contacting HDFC Bank, including its Relationship Manager and grievance redressal authorities, and providing all necessary documents and evidence, the matter has remained unresolved for more than **40 days**.

HDFC Bank has now informed me that it will settle only **₹34,590.97**, without providing a satisfactory explanation for the remaining **₹9,217.03**. The disputed amount has also been included in my credit card bill along with my genuine transactions.

I should not be held liable for an amount that I have not used or authorized. Despite my continuous efforts to resolve the matter directly with the bank, I have not received a satisfactory resolution.

I therefore request the Hon’ble Consumer Commission to kindly intervene and direct HDFC Bank to resolve the dispute, reverse the disputed amount and any related charges, and provide appropriate compensation for the financial loss, inconvenience, and harassment caused due to the prolonged failure to resolve my complaint.

I have attached all relevant statements, correspondence, complaint records, and supporting documents for your consideration.

I request the Hon’ble Commission to kindly consider my complaint and grant appropriate relief.

Yours faithfully,
**Dewasish Lama**
6296432413
[HDFC Credit Card – 6990]