MADHUSUDHAN AR
New member
- Company Name
- goibibo
- Website Name
- www.goibibo.com
- Customer Care Number
- +91 124 439 500
- Loss Amount
- 24000
- Ratings
- Opposite Party Address
- Goibibo’s Gurgaon (Head Office) address is: 19th Floor, Tower A/B/C, Epitome Building No. 5, DLF Cyber City, DLF Phase III, Gurugram, Haryana – 122002.
I am filing this complaint against SpiceJet and Goibibo regarding the cancellation of my flight and the failure to provide an appropriate refund and assistance.
Booking ID: GOFLDSTAMWOP6596273
PNR: KIR58H
Flight: SpiceJet SG555
Route: Mumbai to Bengaluru
Travel Date: 19-Sep-2026
Passengers: 2
The scheduled flight was cancelled due to airline operational reasons. I was not provided with adequate prior notice regarding the cancellation. Upon reaching the airport and contacting the airline representatives, I requested an alternate flight arrangement; however, no alternative travel arrangement was provided by the airline.
Due to the urgent nature of my travel and because my wife is pregnant, I had no option but to make last-minute travel arrangements and purchase a new flight ticket at additional cost.
Subsequently, I raised a refund request through Goibibo. However, the refund status displayed contradictory information, including "Refund Request Raised," "PNR Cancelled at Airline," and "No Refund Applicable." Despite multiple follow-ups with both Goibibo and SpiceJet, I have not received a satisfactory explanation or resolution.
This has caused significant financial loss, inconvenience, stress, and hardship, especially considering my wife's medical condition and the need to secure alternate transportation urgently.
Complainant:
Ar. Madhusudhan
Mobile: [Your Number]
Email: [Your Email]
Booking ID: GOFLDSTAMWOP6596273
PNR: KIR58H
Flight: SpiceJet SG555
Route: Mumbai to Bengaluru
Travel Date: 19-Sep-2026
Passengers: 2
The scheduled flight was cancelled due to airline operational reasons. I was not provided with adequate prior notice regarding the cancellation. Upon reaching the airport and contacting the airline representatives, I requested an alternate flight arrangement; however, no alternative travel arrangement was provided by the airline.
Due to the urgent nature of my travel and because my wife is pregnant, I had no option but to make last-minute travel arrangements and purchase a new flight ticket at additional cost.
Subsequently, I raised a refund request through Goibibo. However, the refund status displayed contradictory information, including "Refund Request Raised," "PNR Cancelled at Airline," and "No Refund Applicable." Despite multiple follow-ups with both Goibibo and SpiceJet, I have not received a satisfactory explanation or resolution.
This has caused significant financial loss, inconvenience, stress, and hardship, especially considering my wife's medical condition and the need to secure alternate transportation urgently.
Relief Sought
I request:- Full refund of the original flight booking amount of ₹7,933.88.
- Reimbursement of the additional amount incurred for booking the replacement flight due to the airline cancellation.
- Compensation for deficiency in service, inconvenience, mental distress, and time spent pursuing the matter.
- A written explanation from both SpiceJet and Goibibo regarding the handling of the cancellation and refund request.
- Resolution of this complaint at the earliest.
Complainant:
Ar. Madhusudhan
Mobile: [Your Number]
Email: [Your Email]
