Consumer Complaint Against Edureka for Removal of Paid Course Access and Failure to Honour Lifetime Access Commitment

Shilpa Nenavath

Shilpa Nenavath

New member
Loss Amount
24000
Ratings
1.00 star(s)

Company: Edureka​

Programme Purchased: Business Analyst Masters Program
Payment Date: 17 September 2023
Amount Paid: ₹24,000
Payment Reference Number: 74110753261036742863602

Details of the Complaint​

I am filing this complaint against Edureka regarding the removal of access to my paid Business Analyst Masters Program and its failure to honour the lifetime-access commitment communicated to me at the time of enrolment.

On 17 September 2023, I paid ₹24,000 through my credit card for the Business Analyst Masters Program, relying on the representation that I would receive lifetime access to the course as communicated during the enrolment process.

However, Edureka has now removed my classes and denied me access to the course content for which I paid. This has deprived me of access to the educational services I purchased.

I contacted Edureka and raised a formal complaint, requesting that the company restore the access promised to me. However, instead of resolving the issue by restoring my original course access, Edureka offered recordings for one alternative course. This offer does not address my complaint or restore the access covered by my original purchase.

I made the payment in good faith, relying on the company's representations regarding lifetime access. I believe the removal of my course access, despite the commitment communicated at enrolment, warrants examination as a potential deficiency in service and unfair trade practice, subject to the applicable law and evidence.

I have attempted to resolve this matter directly with Edureka, but the issue remains unresolved.

Relief Requested​

I respectfully request that the appropriate consumer authority:
  1. Direct Edureka to restore my lifetime access to the Business Analyst Masters Program in accordance with the commitment made at enrolment.
  2. Require Edureka to provide a written explanation for the removal of my course access.
  3. If restoration of the promised access is not possible, consider directing the company to provide an appropriate refund or other remedy available under consumer law.
  4. Consider any other relief, including reasonable compensation and costs, that may be justified under the applicable law and evidence.

Supporting Documents​

I can provide the following evidence in support of my complaint:
  • Payment receipt and transaction reference dated 17 September 2023.
  • Course enrolment details and available programme descriptions.
  • Any emails, messages, brochures, or other evidence documenting the lifetime-access commitment.
  • Screenshots or other records showing that my classes have been removed.
  • My complaint correspondence with Edureka and the company's response offering recordings for an alternative course.
I request a fair investigation and appropriate relief for the loss of access to the educational services I paid for.

Complainant: Shilpa
 
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