Air Conditioners Consumer Complaint Against Daikin Air Conditioner

rohitduggu

rohitduggu

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Dealer Name
Amirit Aircon & Electronics
Company Name
Daiken Co., Ltd.
Product Name
Daiken 1.5 ton Split AC
Customer Care Number
011-40319300
Loss Amount
40300
Ratings
1.00 star(s)

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To,
The Hon'ble Consumer Disputes Redressal Commission

Subject: Complaint against Daikin Air Conditioner for supplying a defective product and deficiency in service

Complainant:
Rohit Kumar

Opposite Party:
Daikin Airconditioning India Pvt. Ltd. and its Authorized Dealer/Service Centre

Facts of the Case​

  1. I purchased a new Daikin Air Conditioner on 13 June 2026, and it was installed on 14 June 2026 by the company's authorized installation team.
  2. Since the day of installation, the air conditioner has repeatedly displayed the U0 error, and the compressor has shut down frequently, making the product unusable.
  3. The company's service engineers visited my residence several times and repeatedly informed me that there was a gas leakage. They performed gas refilling and other repair work on multiple occasions, but the same problem continued to occur.
  4. The technicians thoroughly checked all flare nuts and copper pipe connections and confirmed that no gas leakage was found in the installation or piping.
  5. Thereafter, the company concluded that the outdoor unit itself was defective and replaced it with a new outdoor unit. However, despite replacing the outdoor unit, the same U0 error and compressor shutdown issue continued.
  6. The product has remained defective since the date of installation despite numerous repair attempts and repeated service visits. I have suffered continuous inconvenience, mental harassment, and loss of time due to the repeated failures of the product.
  7. I have completely lost confidence in the quality and reliability of this air conditioner. Repeated repairs and replacement of parts have failed to resolve the manufacturing defect.

Grounds of Complaint​

  • Supply of a defective product.
  • Deficiency in service.
  • Failure to provide a permanent solution despite repeated service visits.
  • Mental harassment, inconvenience, and financial loss caused to the consumer.
  • Failure to fulfill warranty obligations by providing a defect-free product.

Relief Sought​

I respectfully request the Hon'ble Commission to direct the opposite party to:

  1. Take back the defective Daikin Air Conditioner.
  2. Refund the full purchase amount paid by me.
  3. Pay compensation for the mental agony, inconvenience, and repeated service visits caused by the defective product.
  4. Reimburse any litigation expenses and other costs incurred in pursuing this complaint.
  5. Grant any other relief deemed fit and proper in the interest of justice.
I declare that the facts stated above are true and correct to the best of my knowledge and belief.

Date: 21-07-2026

Place: Ramesh Nagar New Delhi

Complainant

(Rohit Chauhan)

Enclosures:

  • Copy of purchase invoice
  • Installation report
  • Warranty card
  • Service request/job sheets
  • Photographs/videos showing the U0 error (if available)
  • Copies of emails, WhatsApp messages, or other communications with Daikin
 

Attachments

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