Consumer Complaint Against Amazon for delivering Fake & Broken phone and denying refund for my S24 Galaxy Mobile Phone.

ApoorvJha

ApoorvJha

New member
Seller Name
Darshita Etel/Darshita Aashiyana
Company Name
Amazon.in
Product Name
Samsung Galaxy S24 Ultra 5G (Titanium Black, 12GB/256GB).
Website Name
Amazon.in.
Customer Care Number
1800-1200-9009
Loss Amount
74999
Ratings
5.00 star(s)
Opposite Party Address
Amazon India Private Limited, Brigade Gateway, 8th Floor, 26/1 Dr. Rajkumar Road, Malleshwaram (West), Bengaluru – 560055.

Darshita Aashiyana Private Limited, 4th Floor, Salarpuria Windsor #3, Ulsoor Road, Bengaluru – 560042.
Complainant:
Apoorv Jha, S/o Shailesh Kant Jha
Flat 1901, Tower B1, Amrapali Golf Homes, Sec-4, Greater Noida – 201306
Mobile: 9779201570 | Email: apoorvjha56@gmail.com


Opposite Parties:
  1. Darshita Aashiyana Pvt. Ltd. (trading as Darshita Etel) – Seller on Amazon (Address/Email: ________)
  2. Amazon Seller Services Pvt. Ltd. (Marketplace/Facilitator) – Brigade Gateway, 8th Fl., 26/1 Dr. Rajkumar Rd, Bengaluru 560055 (or local office)
  3. Amazon Transportation/Logistics – (Address: ________) (if delivery arm shown in invoice/app)

Case:​

  1. I ordered Samsung Galaxy S24 Ultra 12GB/256GB (Titanium Black) on Amazon.in on 13.07.2025; Order ID: 406-4763553-2094753; Price: ₹74,999; Seller shown: Darshita Etel/Darshita Aashiyana Pvt. Ltd.
  2. Amazon marked delivery on 14.07.2025 at ~13:34. Package was received by my father after OTP authorisation from my phone.
  3. On opening the sealed pack around 7:15 PM (video recorded), I found a used/broken Vivo phone instead of the S24 Ultra.
  4. I immediately contacted Amazon chat/support, shared photos and the unboxing video. Despite this, Amazon denied refund/replacement, stating “correct item delivered / investigation closed.”
  5. The invoice lists IMEI of the ordered Samsung as 350953900861242; the device received is a different/old Vivo handset.
  6. I also approached Bisrakh PS / Gaur City-2 Chowki; an application was taken but no FIR has been registered yet.
 
Please download the document and follow steps.

1) Enter Password to open (Check WhatsApp).
2) Take Printout of all documents.
3) Notarize the Affidavit.
4) Sign all the documents. (View Video for Reference)


5) Scan all the documents.
6) Upload the documents on E-Jagriti portal.

If any question feel free to contact again.


For latest update
Download our App:

For Android Mobile:

For IOS Mobile :

If you like my reply, please share this to help other consumers.

Thanks.
 

Attachments

Back
Top