narendraweb3
New member
- Company Name
- Happyfares
- Website Name
- https://help.happyfares.in
- Customer Care Number
- 08065489627
- Loss Amount
- 120090
- Ratings
- Opposite Party Address
- OFFICE NO 322, 3rd FLOOR, ANGEL MEGA MALL CK-1, KAUSHAMBI, GHAZIABAD, Uttar Pradesh, 201010. The Guwahati office is located at A4, LEVEL 1, KRINE VISTA ANAND NAGAR, LANE 3, GS Rd, Guwahati, Assam 781005
Name of Complainant: [Narendra Nath Mandal]
Date of Complaint: [05/04/2026]
Company Name: SpiceJet Airlines,Happy Fair
Category: Airlines / Refund Issue
Complaint:
I booked flight tickets with SpiceJet Airlines under PNR/Booking Reference Number WYZEKI for two passengers with Happyfair:
- Chhaya Mondal
- Gurupada Mondal
Due to a serious medical emergency, Ms. Chhaya Mondal was diagnosed with high blood pressure, and her doctor strictly advised against travel. Considering this, I requested immediate cancellation of the tickets and applied for a full refund on compassionate grounds. And i have wrote several emails on the same
I have already:
- Submitted a formal email request for cancellation and refund
- Attached all required supporting documents (medical reports, doctor’s advice, ID proofs)
- Contacted SpiceJet customer care and raised the same concern via phone
Despite multiple requests and follow-ups, no proper response or refund has been processed so far, which clearly shows deficiency in service and negligence by the airline.
As per consumer rights, when a service provider fails to provide timely service or refund, it amounts to unfair practice and the consumer is entitled to relief including refund and compensation .
Relief Sought:
I request the concerned authority to:
- Direct SpiceJet Airlines to process the full refund amount immediately, without any cancellation charges considering the medical emergency
- Provide compensation for mental harassment and inconvenience caused
- Ensure such negligence is not repeated with other consumers
Supporting Documents Attached:
- Medical documents (Doctor’s advice & reports)
- Ticket details / Booking confirmation
- Email communication copies
- ID proofs of passengers