Consumer Complaint – Refund, Interest & Compensation Against Builder for Non-Refund - Sanali Group, Hyderabad

gopikishan.may9

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Dealer Name
Sanali Group, Hyderabad
Company Name
Sanali Group, Hyderabad
Customer Care Number
040 4007 0243
Loss Amount
1200000
Ratings
1.00 star(s)
Opposite Party Address
Office Address:
8-2-120/113, 5th Floor, B-Block, Sanali Info Park,
Road No. 2, Banjara Hills,
Hyderabad, Telangana – 500034

Alternate Address:
H.No. 8-2-579, Road No. 8, Banjara Hills,
Hyderabad, Telangana – 500034

Email IDs:
noor243@gmail.com,
noor243@yahoo.com,
amir.haq@sanali.com,
info@sanali.com,
crm@sanali.com,
sales@sanali.com
Respected Sir/Madam,

I am submitting this formal complaint against Sanali Group, Hyderabad for their refusal to refund the amount we paid towards booking Flat No. 1812 in the residential project Sanali The Edge, Kokapet, Hyderabad.

Details of the Case:

I, along with my friend Ravi Tej, jointly booked Flat No. 1812 in the above project on a shared basis. We paid a total amount of Rs. 48,00,000/- towards the booking. Due to undue delay in the project and failure of the builder to meet their commitments, we cancelled the booking on 10 September 2023 and requested a full refund.

Despite repeated follow-ups through WhatsApp messages, calls, and emails, the builder has not refunded the complete amount and continues to delay the process without any valid justification. This constitutes deficiency in service and unfair trade practice under the Consumer Protection Act, 2019.

Project & Unit Details:

Total sale consideration paid: Rs. 48,00,000/-

Flat: 1812

Area: 1500 sq. ft. with undivided share of 66 sq. yards

Land Extent: Part of 4 acres in Sy. Nos. 486, 487, 491

Location: Manchirevula Village, Gandipet Mandal, Ranga Reddy District

Payment Details (Total Paid: Rs. 48,00,000):

18-02-2020 – Rs. 2,50,000 (online)

18-02-2020 – Rs. 2,50,000 (online)

29-02-2020 – Rs. 10,00,000 (online)

29-02-2020 – Rs. 10,00,000 (online)

29-02-2020 – Rs. 10,00,000 (online)

29-02-2020 – Rs. 1,50,000 (online)

29-02-2020 – Rs. 7,50,000 (online)

06-03-2020 – Rs. 2,00,000 (online)

06-03-2020 – Rs. 2,00,000 (online)

Refund Received So Far: Rs. 36,00,000

02-02-2024 – Rs. 24,00,000

08-04-2025 – Rs. 12,00,000

Balance Refund Pending: Rs. 12,00,000

Details of Opposite Party:

M/s Sanali IT Park
Represented by its Partners / Developers:

Mr. Noor Haq s/o Late Mohammedul Haq

Mrs. Asra Haq w/o Noor Haq

Mr. Ali Mohammed Haq s/o Noor Haq

Miss Sana Fatima Haq d/o Noor Haq

Mr. Amir Mohammed Haq s/o Noor Haq

Office Address:
8-2-120/113, 5th Floor, B-Block, Sanali Info Park,
Road No. 2, Banjara Hills,
Hyderabad, Telangana – 500034

Alternate Address:
H.No. 8-2-579, Road No. 8, Banjara Hills,
Hyderabad, Telangana – 500034

Reliefs Requested from the Hon’ble Consumer Commission

I request the Hon’ble Commission to kindly issue appropriate directions to the opposite party to:

Refund the remaining amount of Rs. 12,00,000 in full.

Pay interest on the delayed refund amount.

Provide compensation for mental harassment, inconvenience, and financial stress caused due to prolonged delay.

Reimburse litigation expenses incurred by me.

Grant any additional relief deemed appropriate in the interest of justice.


I request the Hon’ble Commission to kindly take necessary action and ensure that we receive the pending refund along with interest and compensation.

Thank you.
 
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