Mandeep Kaur
New member
- Dealer Name
- Reliance
- Company Name
- Product of samsung
- Product Name
- SAMSUNG FF 530L 1S RT56C637SSL RL STNLS.
- Customer Care Number
- 1800-889-1044
- Loss Amount
- 79055
- Ratings
- Opposite Party Address
- Post veerpur, villa dayanat pur mohammadi kheri papariya dhani. Uttar pradesh. Post code- 262804
I am filing this complaint against Reliance Digital and Samsung for their complete failure to provide after-sales service and honour the warranty/extended warranty for my refrigerator. I purchased the refrigerator for approximately ₹67055.50/- specifically for the convenience of my parents in India, while I live abroad. The refrigerator stopped working and I raised a complaint with Reliance on 22 July 2026. Since then, I have repeatedly contacted Reliance through phone calls, emails and multiple follow-ups, but despite repeated assurances that a technician would visit and resolve the issue, no effective action has been taken and the refrigerator is still not repaired. I have been continuously made to wait without any definite resolution, despite having paid a substantial amount for the product and additional extended warranty coverage + 12000 rupees. I have complete documentary evidence of my original complaint, emails, call history, follow-ups, service requests and communications with both Reliance and Samsung. This prolonged failure to provide warranty service has caused serious inconvenience, loss of use of an expensive appliance, and considerable mental harassment to me and my parents in extremely hot weather in India. I therefore request the Hon'ble Consumer Commission to take appropriate action against the Opposite Parties for deficiency in service, direct them to immediately repair or replace the defective refrigerator or provide an appropriate refund, and award suitable compensation for the inconvenience, harassment, loss of use and expenses suffered by me.
Thankyou
Thankyou