Complaint with Purple app

M

Meenakshi R S

New member
Website Name
Purple app.com
Loss Amount
504
Ratings
3.00 star(s)
I ordered a product from purple app and the amount was debited to merchant account but the product order was faild .I requested to refund my money they didn't respond it and I also complaint bank but they tell me this is not bank issue it's merchant issue .I contact purple customer care service but they never respond it
 
Meenakshi R S said:
I ordered a product from purple app and the amount was debited to merchant account but the product order was faild .I requested to refund my money they didn't respond it and I also complaint bank but they tell me this is not bank issue it's merchant issue .I contact purple customer care service but they never respond it
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Please respond me
 

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Thank you for bringing this matter to our attention. Based on the details you have provided, it appears that the incident involves a potential violation of cybersecurity laws.

To ensure that your rights are fully protected and that the matter is investigated appropriately, we strongly recommend that you file a formal complaint with the Cyber Crime Cell of your local law enforcement authority. Cybercrime units are specifically equipped to handle such issues.

You can typically file a complaint:
  • Online via the National Cyber Crime Reporting Portal: https://cybercrime.gov.in
  • Or in person at your nearest Cyber Crime Police Station
When filing your complaint, please include all relevant details such as screenshots, transaction records, email communications, and any other supporting documentation.

Thanks
 
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