Complaint with Purple app

[Meenakshi R S]

Website Name

Purple app.com

Loss Amount

504

Ratings

3.00 star(s)

I ordered a product from purple app and the amount was debited to merchant account but the product order was faild .I requested to refund my money they didn't respond it and I also complaint bank but they tell me this is not bank issue it's merchant issue .I contact purple customer care service but they never respond it

 

[Meenakshi R S]

I ordered a product from purple app and the amount was debited to merchant account but the product order was faild .I requested to refund my money they didn't respond it and I also complaint bank but they tell me this is not bank issue it's merchant issue .I contact purple customer care service but they never respond it

Please respond me