VICKEY SHARDA
New member
- Hotel Name
- 0
- Company Name
- TRIPZYGO ROVARA TRAVELS PRIVATE LIMITED
- Website Name
- www.tripzygo.com
- Customer Care Number
- 9877043008
- Loss Amount
- 537800
- Ratings
- Opposite Party Address
- TRIPZYGO ROVARA TRAVELS PRIVATE LIMITED
3rd Floor, Landmark Tower,
South City-1, Sector-41,
Gurugram, Haryana – 122001
IN THE DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION, DELHI
IN THE MATTER OF:
Mr. Vickey Sharda
S/o Late Sh. Kamal Sharda
R/o BN-43(W), 3rd Floor Shalimar Bagh
Delhi – 110088
Mobile: +91-9999399819
Email: vickey.sharda@gmail.com
...COMPLAINANT
VERSUS
TRIPZYGO ROVARA TRAVELS PRIVATE LIMITED
Through its Managing Director/Authorised Representative
Registered Office:
3rd Floor, Landmark Tower,
South City-1,Sector-41,
Gurugram, Haryana – 122001.
Email: bookings@tripzygo.in
accounts@tripzygo.in
asiaoperations@tripzygo.in
...OPPOSITE PARTY
COMPLAINT UNDER SECTION 35 OF THE CONSUMER PROTECTION ACT, 2019 SEEKING REFUND, COMPENSATION, DAMAGES AND OTHER CONSEQUENTIAL RELIEFS FOR DEFICIENCY IN SERVICE, UNFAIR TRADE PRACTICE AND BREACH OF CONTRACT.
MOST RESPECTFULLY SHOWETH:
1. Particulars of the Complainant
a) The Complainant ordinarily resides within the territorial jurisdiction of this Hon'ble Commission.
b) The booking was made and payment was made from Delhi.
c) The Opposite Party carries on business in India.
d) Part of the cause of action arose within the jurisdiction of this Hon'ble Commission.
3. LIMITATION: That the present Complaint is being filed well within the period of limitation prescribed under the Consumer Protection Act, 2019.
FACTS OF THE CASE (Attached in Detail as complaint)
5. DEFICIENCY IN SERVICE
The acts of the Opposite Party amount to deficiency in service for the following reasons:
5.1 Failure to provide confirmed hotel booking.
5.2 Failure to provide breakfast despite charging therefor.
5.3 Unauthorised alteration of itinerary.
5.4 Improper transportation planning.
5.5 Marina Bay Sands mismanagement.
5.6 Improper cruise cabin allocation.
5.7 Wrongful fuel surcharge.
5.8 Airport pickup mismanagement.
5.9 Lack of customer support.
6. UNFAIR TRADE PRACTICE: The Opposite Party induced the Complainant to proceed with the tour by representing that all bookings had already been confirmed. However, the subsequent events clearly demonstrate that several bookings had either not been properly made or were negligently managed.
Such conduct constitutes an unfair trade practice under Section 2(47) of the Consumer Protection Act, 2019.
7. LOSS SUFFERED Because of the acts and omissions of the Opposite Party, the Complainant suffered:
7.1 Financial Loss
7.2 Mental Agony
7.3 Harassment
7.4 Physical Inconvenience
7.5 Loss of Enjoyment of Family Vacation
7.6 Additional Taxi Charges
7.7 Breakfast Charges
7.8 Wrongful Fuel Surcharge
8. CAUSE OF ACTION
That the cause of action first arose on 09.06.2026 and continues till date as the Opposite Party has failed to reimburse the admitted amount despite repeated requests.
9. GROUNDS. The Complaint is based upon the following grounds:
A. Deficiency in Service.
B. Negligence.
C. Breach of Contract.
D. Unfair Trade Practice.
E. Violation of Consumer Rights.
PRAYER
It is therefore most respectfully prayed that this Hon'ble Commission may graciously be pleased to:
a) Direct the Opposite Party to refund SGD 304 towards breakfast charges with interest.
b) Direct to Refund USD 40 X5 = USD 200 Charged in Cruise for Fuel Surcharge.
c) Direct refund of all additional expenses including taxi charges and fuel surcharge of Cruise.
c) Award compensation of ₹5,00,000/- for deficiency in service, harassment, inconvenience and mental agony.
IN THE MATTER OF:
Mr. Vickey Sharda
S/o Late Sh. Kamal Sharda
R/o BN-43(W), 3rd Floor Shalimar Bagh
Delhi – 110088
Mobile: +91-9999399819
Email: vickey.sharda@gmail.com
...COMPLAINANT
VERSUS
TRIPZYGO ROVARA TRAVELS PRIVATE LIMITED
Through its Managing Director/Authorised Representative
Registered Office:
3rd Floor, Landmark Tower,
South City-1,Sector-41,
Gurugram, Haryana – 122001.
Email: bookings@tripzygo.in
accounts@tripzygo.in
asiaoperations@tripzygo.in
...OPPOSITE PARTY
COMPLAINT UNDER SECTION 35 OF THE CONSUMER PROTECTION ACT, 2019 SEEKING REFUND, COMPENSATION, DAMAGES AND OTHER CONSEQUENTIAL RELIEFS FOR DEFICIENCY IN SERVICE, UNFAIR TRADE PRACTICE AND BREACH OF CONTRACT.
MOST RESPECTFULLY SHOWETH:
1. Particulars of the Complainant
- That the Complainant is a law-abiding citizen of India and is a "Consumer" as defined under Section 2(7) of the Consumer Protection Act, 2019.
- That the present Complaint is being filed against the Opposite Party for gross deficiency in service, negligence, breach of contractual obligations, unfair trade practices, and failure to provide services for which valuable consideration was received.
a) The Complainant ordinarily resides within the territorial jurisdiction of this Hon'ble Commission.
b) The booking was made and payment was made from Delhi.
c) The Opposite Party carries on business in India.
d) Part of the cause of action arose within the jurisdiction of this Hon'ble Commission.
3. LIMITATION: That the present Complaint is being filed well within the period of limitation prescribed under the Consumer Protection Act, 2019.
FACTS OF THE CASE (Attached in Detail as complaint)
5. DEFICIENCY IN SERVICE
The acts of the Opposite Party amount to deficiency in service for the following reasons:
5.1 Failure to provide confirmed hotel booking.
5.2 Failure to provide breakfast despite charging therefor.
5.3 Unauthorised alteration of itinerary.
5.4 Improper transportation planning.
5.5 Marina Bay Sands mismanagement.
5.6 Improper cruise cabin allocation.
5.7 Wrongful fuel surcharge.
5.8 Airport pickup mismanagement.
5.9 Lack of customer support.
6. UNFAIR TRADE PRACTICE: The Opposite Party induced the Complainant to proceed with the tour by representing that all bookings had already been confirmed. However, the subsequent events clearly demonstrate that several bookings had either not been properly made or were negligently managed.
Such conduct constitutes an unfair trade practice under Section 2(47) of the Consumer Protection Act, 2019.
7. LOSS SUFFERED Because of the acts and omissions of the Opposite Party, the Complainant suffered:
7.1 Financial Loss
7.2 Mental Agony
7.3 Harassment
7.4 Physical Inconvenience
7.5 Loss of Enjoyment of Family Vacation
7.6 Additional Taxi Charges
7.7 Breakfast Charges
7.8 Wrongful Fuel Surcharge
8. CAUSE OF ACTION
That the cause of action first arose on 09.06.2026 and continues till date as the Opposite Party has failed to reimburse the admitted amount despite repeated requests.
9. GROUNDS. The Complaint is based upon the following grounds:
A. Deficiency in Service.
B. Negligence.
C. Breach of Contract.
D. Unfair Trade Practice.
E. Violation of Consumer Rights.
PRAYER
It is therefore most respectfully prayed that this Hon'ble Commission may graciously be pleased to:
a) Direct the Opposite Party to refund SGD 304 towards breakfast charges with interest.
b) Direct to Refund USD 40 X5 = USD 200 Charged in Cruise for Fuel Surcharge.
c) Direct refund of all additional expenses including taxi charges and fuel surcharge of Cruise.
c) Award compensation of ₹5,00,000/- for deficiency in service, harassment, inconvenience and mental agony.