Complaint under Section 35 of the Consumer Protection Act, 2019, regarding unfair cancellation of order and non-refund of expired SuperCoins.

H

Homita

New member
Seller Name
Flipkart
Company Name
Flipkart
Product Name
Trigger apex s2 2025
Website Name
Flipkart
Customer Care Number
+91 44-67490200
Loss Amount
1341
Ratings
1.00 star(s)
Opposite Party Address
Flipkart Internet Private Limited
Buildings Alyssa, Begonia & Clover
Embassy Tech Village, Outer Ring Road
Devarabeesanahalli Village
Bengaluru – 560103, Karnataka, India
1. That I, the Complainant, had placed an order on 17th June 2025 via the Flipkart platform and used SuperCoins as part of the payment.
2. Before 21st June 2025, Flipkart cancelled my order without any proper justification.
3. The SuperCoins used in the order were set to expire before 21st June 2025, and after the cancellation, Flipkart did not refund those SuperCoins.
4. On 21st June 2025, I received the cancellation notification. However, by then the SuperCoins had already expired, resulting in a loss to me as a consumer.
5. Despite attempts to contact Flipkart’s customer service and grievance team, the issue has not been resolved, and I have received no compensation.
 
Hello @Homita

Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread '🔴 Flipkart – Misleading Promise Regarding Super Coins! 🔴'

Hello @venkateshgoli96

I'm sorry to hear about your experience with Flipkart's SuperCoins program. Based on your account, it appears that you were promised 100% SuperCoins on a purchase, but after the return period ended, Flipkart informed you that the offer was a technical glitch and did not credit the SuperCoins. This situation has understandably caused frustration.

Steps to Address the Issue​

1. Gather and Preserve Evidence
  • Screenshots: Capture any promotional materials, offer details, and communications regarding the SuperCoins offer...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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