mgillsingh1
New member
- Model
- Ola Electric S1
- Dealer Name
- Ola Electric
- Company Name
- Ola Electric Mobility Limited
- Customer Care Number
- 8068964000
- Loss Amount
- 138542
- Ratings
- Opposite Party Address
- Ola Electric Mobility Limited
Wing C, Prestige RMZ Startech,
Hosur Road, Municipal Ward No. 67,
Municipal No. 140, Industrial Layout,
Koramangala VI Bk,
Bengaluru, Karnataka – 560095, India.
I purchased an Ola Electric S1 scooter in December 2022, bearing Registration No. PB02EL3261. Since purchase, I have faced recurrent problems with the scooter. Most recently, after replacement of the Battery Management System (BMS), the power button of the scooter has not been functioning properly, making the vehicle difficult and inconvenient to operate.
I contacted Ola Electric Customer Care regarding the defect and was assured that the Ola Electric Service Centre at Amritsar would contact me. However, I did not receive any call from the service centre. I subsequently contacted persons associated with the Ola Electric Service Centre, Amritsar, and was informed that the Amritsar service centre had reportedly been closed for approximately one month.
I thereafter contacted Ola Electric on 19.09.2026 and again on 24.09.2026 regarding the unresolved problem. I also sent a detailed written complaint by email to Ola Electric Customer Support, clearly requesting an authorised service facility, technician visit or alternative service centre and giving seven days for resolution. Despite this, no effective solution was provided.
I again contacted Ola Electric on 02.10.2026, but the defect remains unresolved. Thus, despite repeated telephone communications and a written complaint, Ola Electric has failed to provide effective after-sales service or arrange a practical authorised repair facility.
The continued malfunction of the power button and failure to provide timely and effective service have caused me inconvenience, loss of use of the vehicle and expenditure of time and effort in repeatedly pursuing the matter. I therefore seek appropriate relief, including rectification of the defect/replacement of the defective component without cost, compensation for inconvenience and mental harassment, reimbursement of reasonable expenses, and litigation/complaint expenses.
I contacted Ola Electric Customer Care regarding the defect and was assured that the Ola Electric Service Centre at Amritsar would contact me. However, I did not receive any call from the service centre. I subsequently contacted persons associated with the Ola Electric Service Centre, Amritsar, and was informed that the Amritsar service centre had reportedly been closed for approximately one month.
I thereafter contacted Ola Electric on 19.09.2026 and again on 24.09.2026 regarding the unresolved problem. I also sent a detailed written complaint by email to Ola Electric Customer Support, clearly requesting an authorised service facility, technician visit or alternative service centre and giving seven days for resolution. Despite this, no effective solution was provided.
I again contacted Ola Electric on 02.10.2026, but the defect remains unresolved. Thus, despite repeated telephone communications and a written complaint, Ola Electric has failed to provide effective after-sales service or arrange a practical authorised repair facility.
The continued malfunction of the power button and failure to provide timely and effective service have caused me inconvenience, loss of use of the vehicle and expenditure of time and effort in repeatedly pursuing the matter. I therefore seek appropriate relief, including rectification of the defect/replacement of the defective component without cost, compensation for inconvenience and mental harassment, reimbursement of reasonable expenses, and litigation/complaint expenses.
