Gopinath Thayumanavan
New member
- Dealer Name
- E commerce Site (Amazon.com)
- Company Name
- Bepure
- Product Name
- Bepure ACE- RO+UV+UF+TDS+Copper Alkaline
- Customer Care Number
- 81044 73400
- Loss Amount
- 11499
- Ratings
- Opposite Party Address
- 5B/2,Dhinagar Palace,West Street Ramanathapuram,Ramanathapuram-623501, Tamilnadu, India.
PH- 8015870914
Name - Gopinath Thayumanavan
Opposite Party Address
5B/2,Dhinagar Palace,West Street Ramanathapuram,Ramanathapuram-623501, Tamilnadu, India
We are writing to formally lodge a complaint against Bepure regarding the unresolved service request for my water purifier, which is still under warranty. Despite repeated follow-ups and multiple calls to customer care, there has been no proper response or resolution from your side.
The purifier has been completely non-functional since December 2025—water is not getting dispensed at all, making it totally unusable. It has remained powered off since then. We raised on 6th January 2026 yet even after numerous calls, reminders, no technician has visited, and the issue remains unresolved. Each time We contact customer care, We receive false assurances and empty promises that the problem will be addressed “soon.” This delay is unacceptable and has caused significant inconvenience and health risks due to the lack of clean drinking water - which is a basic necessity.
Please note:
Product is under warranty.
If this delay continues and the warranty expires during this time, I will not be responsible for any additional service charges incurred due to Bepure’s negligence.
The responsibility lies solely with Bepure for failing to provide timely support.
I request the concerned authorities and the consumer forum to take immediate action against Bepure and ensure that my service request is resolved without further delay. If this matter is not addressed within 7 days, I will be compelled to escalate this complaint to higher consumer rights bodies and pursue legal action.
Customer Details:
Name: Gopinath Thayumanavan
Address: 5B/2,Dhinagar Palace,West Street Ramanathapuram,Ramanathapuram-623501, Tamilnadu, India.
PH- 8015870914
Opposite Party Address
5B/2,Dhinagar Palace,West Street Ramanathapuram,Ramanathapuram-623501, Tamilnadu, India
We are writing to formally lodge a complaint against Bepure regarding the unresolved service request for my water purifier, which is still under warranty. Despite repeated follow-ups and multiple calls to customer care, there has been no proper response or resolution from your side.
The purifier has been completely non-functional since December 2025—water is not getting dispensed at all, making it totally unusable. It has remained powered off since then. We raised on 6th January 2026 yet even after numerous calls, reminders, no technician has visited, and the issue remains unresolved. Each time We contact customer care, We receive false assurances and empty promises that the problem will be addressed “soon.” This delay is unacceptable and has caused significant inconvenience and health risks due to the lack of clean drinking water - which is a basic necessity.
Please note:
Product is under warranty.
If this delay continues and the warranty expires during this time, I will not be responsible for any additional service charges incurred due to Bepure’s negligence.
The responsibility lies solely with Bepure for failing to provide timely support.
I request the concerned authorities and the consumer forum to take immediate action against Bepure and ensure that my service request is resolved without further delay. If this matter is not addressed within 7 days, I will be compelled to escalate this complaint to higher consumer rights bodies and pursue legal action.
Customer Details:
Name: Gopinath Thayumanavan
Address: 5B/2,Dhinagar Palace,West Street Ramanathapuram,Ramanathapuram-623501, Tamilnadu, India.
PH- 8015870914
