sanjoy nayak
New member
- Dealer Name
- Reliance Digital Limited
- Company Name
- Reliance Retail Limited
- Product Name
- RECONNECT 6KG FRONT LOAD Washing Machine (Model RHWFLB6002 WHITE)
- Customer Care Number
- 1800-889-1055
- Loss Amount
- 17490
- Ratings
- Opposite Party Address
- Reliance Digital / Reliance ResQ Ltd.
Registered Office: Dhadichi Educational Trust, Vidya Vihar, Plot no -3, Vill– Deuli, Po.-Olatpur Cuttack, Odisha, 754010
IN THE DISTRICT CONSUMER DISPUTES REDRESSAL COMMISSION, BALASORE, ODISHA
Complainant: Sanjoy Nayak
Address: At: ARTUNG, SAMALPUR, BALIA, BALASORE
Contact No.: 7905431451
Email: nayaksanjay2004@gmail.com
Opposite Party: Reliance Digital / Reliance ResQ Ltd.
Registered Office: Dadhichi Educational Trust, Vidya Vihar, Plot no -3, Vill– Deuli, Po.-Olatpur Cuttack, Odisha, 754010
1. Facts of the Case
I respectfully request the Hon’ble Commission to direct Reliance Digital to:
Complainant: Sanjoy Nayak
Address: At: ARTUNG, SAMALPUR, BALIA, BALASORE
Contact No.: 7905431451
Email: nayaksanjay2004@gmail.com
Opposite Party: Reliance Digital / Reliance ResQ Ltd.
Registered Office: Dadhichi Educational Trust, Vidya Vihar, Plot no -3, Vill– Deuli, Po.-Olatpur Cuttack, Odisha, 754010
1. Facts of the Case
- I purchased a RECONNECT 6KG FRONT LOAD Washing Machine (Model RHWFLB6002 WHITE) from Reliance Digital on 08.04.2022 for Rs. 17,490 (net purchase value after discounts).
- Complaint No. 701700367 was registered with Reliance Digital regarding malfunctioning of the washing machine.
- Reliance Digital informed me that the machine is non‑repairable due to unavailability of spare parts.
- Reliance Digital offered only 50% refund (Rs. 8,745), conditional upon surrendering the product, accessories, and bill.
- The product has failed within a reasonable lifespan, not due to misuse but due to manufacturer’s inability to provide spare parts.
- This constitutes deficiency of service and unfair trade practice under the Consumer Protection Act, 2019.
- Offering only 50% refund is unjust and places the burden of manufacturer’s failure on the consumer.
I respectfully request the Hon’ble Commission to direct Reliance Digital to:
- Provide a refund of 80%–100% of the purchase value (Rs. 17,490), OR
- Provide a replacement washing machine of equivalent specifications at no additional cost.
- Award compensation for mental agony and inconvenience caused due to deficiency of service.
- Award litigation costs incurred in pursuing this complaint.
- Copy of purchase invoice dated 08.04.2022
- Copy of complaint acknowledgement (No. 701700367)
- Copy of Reliance Digital’s communication offering 50% refund