Complaint Regarding Wrong Food Delivered – Order on Swiggy

[Silvester K I J]

Company Name

Swiggy

Product Name

Food Delivery on Train

Loss Amount

2219.00

Ratings

1.00 star(s)

I, Silvester K I J, residing at Thanjavur, Mobile No. 9994265539, submit this complaint against Swiggy (Bundl Technologies Pvt. Ltd.).


On 18.01.2026, I placed a Train Food Order through Swiggy and made full payment.
Order ID: 227708028854007.

Order Details:

• Order Date: 18.01.2026
• Order Type: Train Order
• Order ID: 227708028854007
• Items Ordered:
  
  1. Bucket Schezwan Veg Fried Rice
  2. Veg Noodles
  3. Chilli Gobi
  4. Tomato fry
  5. Kadai Paneer
  6. Dal Fry
  7. Wheat Parotta

Out of the above, the main two items (bucket items) had a serious issue.

Issue Faced:​

Instead of the items ordered, I received:

• Bucket Veg Noodles (wrong item)
• Schezwan Veg Fried Rice (packed incorrectly / interchanged)

The main food items were wrongly delivered / interchanged, which is evident from the bill and photographs. Due to this, the entire order became unusable. Some passengers were allergic to noodles, and since this was a train journey, replacement or reordering was impossible. This resulted in complete food wastage and inconvenience.


I immediately raised a complaint with Swiggy and shared all evidence. Despite multiple follow-ups, Swiggy refused to provide a refund and attempted to shift responsibility to the restaurant. As the order, payment, delivery, and customer support are handled by Swiggy, the Opposite Party is solely responsible.


The refusal to refund in a clear case of wrong item delivery amounts to deficiency in service and unfair trade practice under the Consumer Protection Act, 2019.

---

RELIEF SOUGHT​

I request appropriate directions from this Hon’ble Commission to

1. Direct Swiggy to refund the full order amount
2. Award compensation for mental agony and inconvenience
3. Award litigation costs
4. Pass any other order deemed fit in the interest of justice

---

DECLARATION​

I declare that the facts stated above are true to the best of my knowledge and belief.


Place: Thanjavur
Date: 27.01.2026


Signature
Silvester K I J