Complaint Regarding Unresolved Service Request for TCL TV (Under Warranty)

Aditya.soni

Aditya.soni

New member
Dealer Name
TCl
Company Name
TCL
Product Name
50C61B
Customer Care Number
18001020622
Loss Amount
35000
Ratings
1.00 star(s)
Opposite Party Address
1105, 1106 and 1107, 11th Floor, Lodha Supremus, Saki Vihar Road, Tunga Village, Powai, Mumbai – 400072, India.
I am writing to formally express my extreme frustration and deep dissatisfaction regarding a service request for my under-warranty TCL TV, purchased last year.

The service request was raised nearly two months ago, with an expectation—clearly communicated by your support team—that the issue would be resolved within 24-48 hours. However, to date, no service has been provided, and I have been subjected to repeated delays and unacceptable treatment.

Here is a brief outline of what I have endured over the past two months:

  1. Initial technician assigned refused service, demanding money for travel expenses, despite this being a warranty service.
  2. Upon escalating the issue, I was informed that nothing could be done until the technician "officially" rejected the ticket.
  3. Another technician was assigned later, who kept promising to visit . visited after multiple calls and now is not picking up my calls again.
  4. To make matters worse, my original service request was falsely marked as resolved—without any action or confirmation from my end.
  5. When I called support again, instead of reopening the same request, a new ticket was opened without my consent, seemingly to cover up the unresolved status of the original request.
This has gone far beyond poor service—it amounts to deliberate neglect and customer harassment. I did not purchase a TCL TV for it to remain idle on my table for two months. My patience has been tested to its limit.

I will be sharing a detailed account of my experience on various TCL India social media handles and public forums.

I request a senior representative to take ownership of this issue and ensure it is resolved at the earliest possible.
Please find the reference of the tickets below.


[TCL] Dear Customer, Thank you for purchasing TCL Product .Your request has been registered and your Case ID IN2507071212340112420, and your Service Code 625083. Please share your Service Code to our Service Engineer only after completion of your Service work.Want to check your Service Status? Please visit our Website: TCL Customer Support Status Check - Customer Care - TCL India or by calling 18004190622.[TCL]


Dear Customer, Thank you for purchasing TCL Product .Your request has been registered and your Case ID IN2508020728275769309, and your Service Code 509316. Please share your Service Code to our Service Engineer only after completion of your Service work.Want to check your Service Status? Please visit our Website: TCL Customer Support Status Check - Customer Care - TCL India or by calling 18004190622.


Thanks.
 
We have carefully reviewed all the details you have submitted regarding your complaint. Based on our thorough evaluation, we regret to inform you that the only viable option left is to file a case before the nearest District Consumer Disputes Redressal Forum.
You can file the case through the online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India

To initiate your complaint, the following documents need to be submitted:
  1. Index – A list of all enclosures/documents attached.
  2. Memo of Parties – Details of the complainant(s) and respondent(s).
  3. Affidavit – A sworn statement verifying the contents of the complaint.
  4. List of Events / Chronology – A timeline of key events related to the issue.
  5. Supporting Documents – Invoices, receipts, communication proofs, warranty cards, etc.
We can assist you by:
  • Drafting all the necessary documents (Index, Complaint, Affidavit, List of Events, etc.)
  • Uploading and filing the complaint on the Consumer Forum website on your behalf
  • Guiding you through the hearing process and next steps
If you would like to proceed, kindly confirm, and we will begin preparing your case files right away.

Thanks
 
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