Complaint Regarding Unresolved Refund Issue – CRED Wallet / Dreampurse

Pawan Rathore

Pawan Rathore

New member
Bank Name
CRED
Loss Amount
2000
Ratings
1.00 star(s)
Opposite Party Address
100 Feet Road, 12th Main Road, HAL 2nd Stage, in Bengaluru, 560038, India
Dear Consumer Grievance Officer,

I am writing to formally raise a complaint regarding an unresolved refund issue involving a transaction made through CRED Wallet / Dreampurse.

Despite multiple follow-ups and timely actions from my side, I have not received any satisfactory resolution or update.

Details of the Case:

  • Transaction Date: 10 October 2025
  • Amount: ₹2,000.00
  • UTR Number: 528325080641
  • Ticket ID (CRED Wallet): 70175
  • Beneficiary Account: 645802010015818
  • IFSC: UBIN0564583
The issue concerns an incorrect beneficiary payment. I promptly contacted CRED Wallet support and the concerned bank to initiate a refund. A complaint was raised by CRED’s technical team on October 10, 2025, and I was informed that the refund process could take up to 45 working days.

However, it has now been nearly a month since my last correspondence (on October 15, 2025), and I have not received any further updates or refund confirmation.

Actions Taken from My Side:

  • Reported the issue immediately to CRED Wallet and received acknowledgment.
  • Followed up with the beneficiary bank regarding fund recovery.
  • Raised a complaint with NPCI for transaction verification and refund tracking.
  • Sent multiple follow-up emails to the support team (latest on November 2, 2025) with no resolution yet.
I have complied with all procedural requirements and provided the necessary documentation promptly. Despite this, the refund remains pending without any clear timeline or escalation response.

I request the Consumer Grievance Cell to kindly look into this matter and intervene to ensure the refund of my ₹2,000 is processed at the earliest.
 
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