Iswaib Hussain
New member
- Dealer Name
- DAWNTECH ELECTRONICS PRIVATE LIMITED
- Company Name
- DAWNTECH ELECTRONICS PRIVATE LIMITED
- Product Name
- VW 109 cm (43 inches) Pro Series 4K Ultra HD Smart QLED Google TV VW43GQ1 | B0DRV6WTZY ( B0DRV6WTZY ) HSN:85287217
- Customer Care Number
- 9532730000
- Loss Amount
- 16499.00
- Ratings
- Opposite Party Address
- Iswaib Hussain
92A,Vikas Nagar, Hastsal, Phase 3, Uttam Nagar
NEW DELHI, DELHI, 110059
I would like to submit a formal complaint regarding the failure of the seller/service provider to repair my LED television despite repeated complaints and multiple service visits.
I initially registered my complaint on 03 August 2026 regarding the fault in my LED television. However, despite the passage of more than 30 days, the issue remains unresolved.
During this period, I have made several complaints and followed up with the service provider multiple times. A technician has visited my home three times, with approximately 10 days between each visit. Unfortunately, on every visit, the technician was unable to properly identify or rectify the actual fault. The technician repeatedly left without resolving the issue, and the LED is still not working properly.
I am particularly concerned that the technician assigned to my case does not appear to have sufficient technical knowledge or experience to diagnose and repair the fault. Every time the technician visits, the same issue remains unresolved, resulting in unnecessary delays and inconvenience to me.
Despite giving the service provider sufficient time and several opportunities to resolve the problem, no effective action has been taken to date.
I therefore request the Consumer Court/Consumer Protection Authority to kindly intervene and direct the concerned company/service provider to:
Repair the LED television immediately through a qualified and experienced technician; or
Replace the LED television if the fault cannot be rectified properly; and
Provide appropriate compensation for the inconvenience, repeated follow-ups, and prolonged delay caused due to the failure to provide proper after-sales service.
I am enclosing/providing the available complaint records, service visit details, purchase documents, and other relevant evidence for your reference.
I respectfully request that my complaint be considered and appropriate action be taken against the concerned seller/service provider for failing to resolve the issue within a reasonable period.
I initially registered my complaint on 03 August 2026 regarding the fault in my LED television. However, despite the passage of more than 30 days, the issue remains unresolved.
During this period, I have made several complaints and followed up with the service provider multiple times. A technician has visited my home three times, with approximately 10 days between each visit. Unfortunately, on every visit, the technician was unable to properly identify or rectify the actual fault. The technician repeatedly left without resolving the issue, and the LED is still not working properly.
I am particularly concerned that the technician assigned to my case does not appear to have sufficient technical knowledge or experience to diagnose and repair the fault. Every time the technician visits, the same issue remains unresolved, resulting in unnecessary delays and inconvenience to me.
Despite giving the service provider sufficient time and several opportunities to resolve the problem, no effective action has been taken to date.
I therefore request the Consumer Court/Consumer Protection Authority to kindly intervene and direct the concerned company/service provider to:
Repair the LED television immediately through a qualified and experienced technician; or
Replace the LED television if the fault cannot be rectified properly; and
Provide appropriate compensation for the inconvenience, repeated follow-ups, and prolonged delay caused due to the failure to provide proper after-sales service.
I am enclosing/providing the available complaint records, service visit details, purchase documents, and other relevant evidence for your reference.
I respectfully request that my complaint be considered and appropriate action be taken against the concerned seller/service provider for failing to resolve the issue within a reasonable period.