Ravi Appana
New member
- Dealer Name
- Flipkart
- Company Name
- Blaupunkt
- Product Name
- 55QC7025
- Customer Care Number
- 18002744342
- Loss Amount
- 29153
- Ratings
- Opposite Party Address
- OmniTech Retail store, Block E, Mangolpuri, Delhi, Pin: 110083
I purchased a Blaupunkt TV through Flipkart on 16 May. At the time of delivery, we noticed that the required accessories were not provided, but we accepted the product.
Within approximately one month of purchase, the TV developed a power-related issue and stopped functioning properly. We contacted the company through email and raised a service complaint.
On 12 July, a company technician visited our home and inspected the TV. After checking the television, the technician informed us that there was a motherboard issue and stated that a new motherboard would be ordered and replaced.
However, even after waiting for approximately two months, we did not receive the replacement motherboard and the TV issue was not resolved. We continued following up with the company regarding the pending repair/replacement.
We subsequently raised the matter through the Consumer Commission. We were informed that the company would provide a replacement soon.
However, we have now checked the response submitted by the company in the consumer complaint, and the company has stated that the issue has been resolved and the complaint can be closed.
This statement is incorrect. The issue has not been resolved from our side. The TV has not been properly repaired/replaced as promised, and we have not received the replacement motherboard or a replacement TV.
Therefore, I request the Consumer Commission to kindly take note that the company's statement that the issue has been resolved is not correct and that the complaint should not be treated as resolved or closed.
I request appropriate relief for the defective product, including replacement of the TV or refund of the purchase amount, along with any other relief considered appropriate under the applicable consumer-protection provisions.
I am ready to provide the purchase invoice, service complaint details, email communications, technician visit details, photographs/videos of the TV issue, and the company's communications as supporting evidence.
The matter is still unresolved and requires appropriate action.
Within approximately one month of purchase, the TV developed a power-related issue and stopped functioning properly. We contacted the company through email and raised a service complaint.
On 12 July, a company technician visited our home and inspected the TV. After checking the television, the technician informed us that there was a motherboard issue and stated that a new motherboard would be ordered and replaced.
However, even after waiting for approximately two months, we did not receive the replacement motherboard and the TV issue was not resolved. We continued following up with the company regarding the pending repair/replacement.
We subsequently raised the matter through the Consumer Commission. We were informed that the company would provide a replacement soon.
However, we have now checked the response submitted by the company in the consumer complaint, and the company has stated that the issue has been resolved and the complaint can be closed.
This statement is incorrect. The issue has not been resolved from our side. The TV has not been properly repaired/replaced as promised, and we have not received the replacement motherboard or a replacement TV.
Therefore, I request the Consumer Commission to kindly take note that the company's statement that the issue has been resolved is not correct and that the complaint should not be treated as resolved or closed.
I request appropriate relief for the defective product, including replacement of the TV or refund of the purchase amount, along with any other relief considered appropriate under the applicable consumer-protection provisions.
I am ready to provide the purchase invoice, service complaint details, email communications, technician visit details, photographs/videos of the TV issue, and the company's communications as supporting evidence.
The matter is still unresolved and requires appropriate action.
