- Dealer Name
- Jio communication
- Company Name
- Jio
- Loss Amount
- 1100
- Ratings
I am writing to raise a complaint regarding the extremely poor service and lack of support provided by Jio in connection with my Jio AirFiber connection request.
I requested a Jio AirFiber connection on 7 September 2026. After approximately three days, a Jio representative visited my location and completed the required verification process. During the visit, I was asked to pay ₹1,100 as charges for two months, which I paid as instructed.
The Jio representative informed me that the engineering team would contact me within 24 hours to proceed with the installation. However, it has now been more than 7 days, and I have not received any communication or update from the engineering team.
What is even more disappointing is that despite repeatedly trying to contact Jio customer support, I have been unable to get any proper assistance or a satisfactory response regarding my order.
Order Number: NO0001FS4AH6
I find this entire experience extremely frustrating, particularly because payment has already been collected and I was given a clear assurance regarding the installation timeline. Jio has failed to provide the promised service or even a proper explanation for the delay.
I therefore request that Jio:
1. Immediately provide a clear status update regarding my AirFiber order.
2. Complete the installation without any further unnecessary delay.
3. Explain the reason for the failure to meet the promised 24-hour callback timeline.
4. Provide appropriate compensation for the inconvenience and loss of time caused by this delay.
5. If Jio is unable to provide the connection, refund the ₹1,100 paid by me without further delay.
I expect this complaint to be addressed promptly and the matter resolved at the earliest. If no satisfactory action is taken, I reserve the right to pursue the matter through the appropriate consumer grievance and legal channels.
Order Number: NO0001FS4AH6
Amount Paid: ₹1,100
Connection Requested: Jio AirFiber
Date of Request: 7 September 2026
I requested a Jio AirFiber connection on 7 September 2026. After approximately three days, a Jio representative visited my location and completed the required verification process. During the visit, I was asked to pay ₹1,100 as charges for two months, which I paid as instructed.
The Jio representative informed me that the engineering team would contact me within 24 hours to proceed with the installation. However, it has now been more than 7 days, and I have not received any communication or update from the engineering team.
What is even more disappointing is that despite repeatedly trying to contact Jio customer support, I have been unable to get any proper assistance or a satisfactory response regarding my order.
Order Number: NO0001FS4AH6
I find this entire experience extremely frustrating, particularly because payment has already been collected and I was given a clear assurance regarding the installation timeline. Jio has failed to provide the promised service or even a proper explanation for the delay.
I therefore request that Jio:
1. Immediately provide a clear status update regarding my AirFiber order.
2. Complete the installation without any further unnecessary delay.
3. Explain the reason for the failure to meet the promised 24-hour callback timeline.
4. Provide appropriate compensation for the inconvenience and loss of time caused by this delay.
5. If Jio is unable to provide the connection, refund the ₹1,100 paid by me without further delay.
I expect this complaint to be addressed promptly and the matter resolved at the earliest. If no satisfactory action is taken, I reserve the right to pursue the matter through the appropriate consumer grievance and legal channels.
Order Number: NO0001FS4AH6
Amount Paid: ₹1,100
Connection Requested: Jio AirFiber
Date of Request: 7 September 2026