Complaint regarding unjustified cancellation of food order and request for compensation

purushotham dasari

purushotham dasari

New member
Company Name
swiggy
Product Name
delivery service
Loss Amount
259
Ratings
1.00 star(s)
Complainant Details: Name: Dasari Purushotham Contact: 9704499639 / Email Address: purushothamraju321@gmail.com

Respondent Details: Company: Swiggy Service: Online Food Delivery Platform

Subject: Complaint regarding unjustified cancellation of food order and request for compensation

Facts of the Case:

  1. On 10 October 2026 at 9:34 PM, I placed an order from Pondy Parottas via Swiggy.
  2. I contacted Swiggy’s customer care chat multiple times to follow up on the order.
  3. After more than one hour of waiting, at 10:35 PM, the order was automatically cancelled without any prior intimation. I have a video of this as part of evidence.
  4. I have tried to cancel my order, because of frustration, for which I didn't get any proper response. The Bot told me to wait sometime patiently.
  5. Though the order amount was refunded, I was not informed in advance about the cancellation.
  6. This caused significant inconvenience, wasted time, and mental stress while repeatedly reaching out to customer care.
Grounds for Complaint:

  • Unreasonable delay before cancellation.
  • Lack of communication and transparency regarding order status.
  • Mental distress and loss of valuable time due to poor grievance handling.
Relief Sought: I respectfully request the Hon’ble Consumer Forum to direct Swiggy to:

  • Provide appropriate compensation for the inconvenience, wasted time, and mental stress caused.
  • Ensure corrective measures are taken to prevent such unjustified cancellations without prior notice.
Declaration: I hereby declare that the facts stated above are true to the best of my knowledge and belief.

Place: Hyderabad Date: 10 October 2026 Signature: Dasari Purushotham
 
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