himanshuksyp
New member
- Dealer Name
- Pratap Singh
- Company Name
- Excitel
- Customer Care Number
- +91 11-69656965
- Loss Amount
- 600
- Ratings
I am filing this complaint regarding repeated demands for unauthorized visiting charges by a third-party service vendor associated with my internet service provider, Excitel.
The service/support requested by me is supposed to be provided without any visiting charge. However, whenever I raise a service request, the company/customer support team informs me that a technician will visit and resolve the issue. Despite this, the technician who subsequently contacts me demands ₹300 as a visiting charge before providing the service.
On the latest occasion, I received a call from the technician regarding the service visit. Instead of providing the required service, the technician demanded ₹300 as visiting charges.
Technician Contact Number: +91 99711 04657
The technician stated that the third-party service centre/vendor, Space.net Solutions, is having some internal issues with Excitel and therefore they are collecting charges directly from customers. I was also informed that these are their “own visiting charges.”
I would like to clarify that any commercial or payment dispute between Excitel and its third-party vendor should not be transferred to the customer. If the service is being provided as part of my internet connection/service, the customer should not be forced to pay an additional unauthorized amount to obtain the service.
There have also been repeated instances where I was told by the company that a technician would be sent “the next day.” However, when the technician actually contacted me, instead of resolving the issue, charges were demanded. When I contacted the company regarding this matter, I did not receive a proper resolution or satisfactory response.
The concerned third-party service centre is:
Space.net Solutions
Owner/Person responsible: Pratap Singh
I have evidence regarding the technician’s communication and the demand for ₹300, which can be provided if required.
I request the Consumer Forum/Consumer Helpline to kindly examine this matter and take appropriate action regarding:
I request that the service provider and its third-party vendor be directed to clearly disclose all applicable charges to customers and ensure that customers are not asked to pay unauthorized charges for services that are supposed to be provided without such charges.
I am attaching/supporting this complaint with relevant screenshots, call details, ticket information, and other available evidence.
Complainant: Himanshu
Service Provider:
ExcitelThird-Party Vendor/Service Centre: Space.net Solutions
Person responsible: Pratap Singh
Third-Party Vendor/Service Centre number: +91 70653 11020
Technician: +91 99711 04657
Amount demanded: ₹300
The service/support requested by me is supposed to be provided without any visiting charge. However, whenever I raise a service request, the company/customer support team informs me that a technician will visit and resolve the issue. Despite this, the technician who subsequently contacts me demands ₹300 as a visiting charge before providing the service.
On the latest occasion, I received a call from the technician regarding the service visit. Instead of providing the required service, the technician demanded ₹300 as visiting charges.
Technician Contact Number: +91 99711 04657
The technician stated that the third-party service centre/vendor, Space.net Solutions, is having some internal issues with Excitel and therefore they are collecting charges directly from customers. I was also informed that these are their “own visiting charges.”
I would like to clarify that any commercial or payment dispute between Excitel and its third-party vendor should not be transferred to the customer. If the service is being provided as part of my internet connection/service, the customer should not be forced to pay an additional unauthorized amount to obtain the service.
There have also been repeated instances where I was told by the company that a technician would be sent “the next day.” However, when the technician actually contacted me, instead of resolving the issue, charges were demanded. When I contacted the company regarding this matter, I did not receive a proper resolution or satisfactory response.
The concerned third-party service centre is:
Space.net Solutions
Owner/Person responsible: Pratap Singh
I have evidence regarding the technician’s communication and the demand for ₹300, which can be provided if required.
I request the Consumer Forum/Consumer Helpline to kindly examine this matter and take appropriate action regarding:
- Demand and collection of unauthorized visiting charges from customers.
- Failure to provide the promised service despite repeated complaints.
- Lack of proper response or resolution from the service provider.
- The conduct of the third-party vendor/service centre collecting charges directly from customers.
- Clarification from Excitel regarding whether any such visiting charges are officially applicable.
- Refund of any amount collected from me, if applicable.
- Appropriate compensation for the inconvenience, repeated complaints, and failure to provide the promised service.
I request that the service provider and its third-party vendor be directed to clearly disclose all applicable charges to customers and ensure that customers are not asked to pay unauthorized charges for services that are supposed to be provided without such charges.
I am attaching/supporting this complaint with relevant screenshots, call details, ticket information, and other available evidence.
Complainant: Himanshu
Service Provider:
ExcitelThird-Party Vendor/Service Centre: Space.net SolutionsPerson responsible: Pratap Singh
Third-Party Vendor/Service Centre number: +91 70653 11020
Technician: +91 99711 04657
Amount demanded: ₹300