complaint regarding the non-delivery of my booked Royal Enfield motorcycle ( Classic 350 MEDALLION BRONZE) despite making the token booking payment

GANESHDHERE

New member
Model
royal enfield (classic 350- medallin bronze)
Dealer Name
ram moters nerul navi mumbai
Company Name
Royal Enfield
Loss Amount
5000
Ratings
1.00 star(s)
Opposite Party Address
ram motors shiravne nerul ,navi mumbai
I am writing to lodge a formal complaint regarding the non-delivery of my booked Royal Enfield motorcycle ( Classic 350 MEDALLION BRONZE) despite making the booking payment.

My booking details are as follows:

  • Customer Name: Ganesh Hanmant Dhere
  • Booking Amount Paid: ₹5,000
  • Booking Date: 05-05-2026
  • Booking No.: BKG011610JK00286
  • Model Booked: Royal Enfield Classic 350 Medallion Bronze
  • Location : Ram Motors (Nerul, Navi Mumbai - Maharashtra)
Although I completed the booking payment on 05-05-2026, I have still not received delivery of the motorcycle. I have visited and contacted the showroom several times, but the staff has failed to provide any clear information regarding the delivery. Instead, I am given different excuses every day, and my concerns are not being addressed properly.

At the time of booking, I have been informing that waiting time will be 30 to 45days maximum, but after that it goes up to 50days ,then again said it will be 60days ,then again said it will be may be 70days or more than that.
Now almost I have lost my almost 80 to 85 days, even at this movement I could not cancel the delivery also, becausee for another showroom again it will be 30 t0 45 days waiting periods is there.
Recently showroom executive inform me that any how till this July 2026 ending confirm delivery will get, but now again they are saying not confirm.
Hearing this sounds really stressful. What you're saying definitely looks suspicious. First they say booking number is 2nd,then 3rd,and the booking amount also seems off.it means the showroom is either doing overbooking or taking extra money from someone to give them early deliver.
This delay and lack of professional communication have caused me considerable inconvenience and disappointment. As a customer, I expect transparency and timely delivery of the vehicle.

I request you to:

  1. Provide the exact delivery date of my motorcycle immediately.
  2. Explain the reason for the unreasonable delay.
  3. Ensure prompt delivery of the booked motorcycle without any further excuses.
  4. Take appropriate action against the irresponsible handling of my complaint.
 
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