Complaint Regarding Suspected Online Shopping Fraud and Multiple Consumer Victims

Bhargavi

New member
Company Name
Ditch The Guilt
Product Name
hazelnut chocolate bar
Loss Amount
89
Ratings
1.00 star(s)
I wish to raise a formal complaint regarding a suspected online shopping scam involving Ditch The Guilt.

I placed an order worth ₹89, which included a hazelnut chocolate bar for ₹89 and a Biscoff chocolate bar listed as a free item. According to the order confirmation, the order was confirmed on 26 August, and the status indicated that the items were being prepared for shipping.

Although the amount involved in my individual order is relatively small, I initially chose to ignore the matter. However, after coming across reports and complaints from other consumers who claim to have suffered losses involving significantly higher amounts, I believe this issue deserves serious attention.

My concern is not limited to my individual financial loss. If multiple consumers are experiencing similar issues, the cumulative impact could be substantial. A fraudulent practice should not be overlooked simply because an individual transaction involves a small amount. Whether the loss is ₹89 or several thousand rupees, consumers deserve transparency, accountability, and protection from misleading business practices.

I request the concerned authorities to:
1. Investigate the business and its order fulfilment practices.
2. Examine complaints from other affected consumers to determine whether there is a recurring pattern of suspected fraud.
3. Verify whether the business is fulfilling orders as promised and providing accurate information about shipping and delivery.
4. Take appropriate action under applicable consumer protection laws if any violations are established.
5. Help affected consumers obtain appropriate refunds or other remedies, wherever applicable.

I am submitting this complaint not only to address my own experience but also to help prevent other consumers from potentially suffering similar losses. I request that this matter be assessed seriously, irrespective of the amount involved in any individual transaction.

Evidence available: Order confirmation screenshot showing the order details, total amount of ₹89, and order status dated 26 August.

I am willing to provide additional supporting evidence, including relevant communications, payment records, and details of other reported complaints, if required.

I request the concerned authority to review this matter and take appropriate action in the interest of consumer protection.
 

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