COMPLAINT REGARDING REPEATED SUPPLY OF UNHYGIENIC TEA DURING RAILWAY JOURNEY – PNR NO. 8834219865

A

AMARCON

New member
Website Name
IRCTC
Loss Amount
4355
Ratings
1.00 star(s)
Opposite Party Address
1. Indian Railway Catering and Tourism Corporation Ltd. (IRCTC)
2. Concerned Railway/Train Catering Service Provider
3. Ministry of Railways/Concerned Railway Administration
COMPLAINT REGARDING REPEATED SUPPLY OF UNHYGIENIC TEA DURING RAILWAY JOURNEY – PNR NO. 8834219865


Respected Sir/Madam,

I, the undersigned complainant, submit this consumer complaint regarding the poor and unhygienic catering service provided to me and all passengers during my railway journey covered under PNR No. 8834219865.


During the journey, tea was served to me on all three occasions. On each occasion, the tea was found to be unhygienic and below the expected standard of cleanliness and quality. Despite the repeated occurrence, no satisfactory improvement was made in the catering service.


The repeated supply of unhygienic tea caused considerable inconvenience, dissatisfaction and concern regarding food safety and hygiene. As a paying railway passenger and consumer, I had a legitimate expectation that food and beverages supplied during the journey would be prepared, handled and served in a hygienic and safe manner.


The incident also raises serious concerns regarding supervision and quality control of the catering service. Indian Railways has stated that food safety and hygiene are monitored through catering inspections and food-safety mechanisms. (RDSO Indian Railways⁠)


PARTICULARS OF THE JOURNEY


PNR No.: 8834219865
Train No.: 22221
Train Name: NZM RAJDHANI
Date of Journey: 17 SEP 26
From: KALYAN
To: HAZRAT NIZAMUDDIN
Coach/Seat/Berth: A2/16


GROUNDS OF COMPLAINT


  1. Unhygienic tea was supplied during the journey on three separate occasions (Evening/Morning and Breakfast).
  2. The same problem was repeated despite the availability of railway catering supervision.
  3. The service provided was not of the expected standard of hygiene and quality.
  4. The incident caused inconvenience, dissatisfaction and apprehension regarding food safety.
  5. The concerned catering service provider and supervisory authorities failed to ensure proper quality and hygiene of the beverage supplied.
  6. The matter requires investigation to determine the source, preparation, handling and serving conditions of the tea.

RELIEF/PRAYER


In view of the above facts, I respectfully request the Hon’ble Commission to:


  1. Direct the Opposite Parties to conduct a proper investigation into the repeated supply of unhygienic tea.
  2. Obtain and examine the relevant catering/service records relating to the journey under PNR No. 8834219865.
  3. Take appropriate action against the responsible catering/service provider, if the allegations are established.
  4. Award appropriate compensation to the complainant for the inconvenience, mental agony and deficiency in service suffered due to the incident.
  5. Reimburse any reasonable expenses incurred by the complainant in pursuing the grievance.
  6. Direct the Opposite Parties to take appropriate corrective measures so that such incidents are not repeated.
  7. Grant any other relief deemed appropriate in the facts and circumstances of the case.

DOCUMENTS/PROOF

The complainant proposes to submit the following documents, wherever available:

1. Copy of railway ticket/PNR details.
PNR-8834219865
Trn:22221
Dt:17-09-26 Dep.Time-16:45 Hrs.
Frm KYN to NZM
Cls:2A
P1-A2,16
Boarding allowed from KYN only
Chart Prepared
Url for coach position: Your Train Coach Position
Download RailOne for latest updates RailOne App
For Enquiry/Complaint/Assistance, please dial 139 IR-CRIS

2. Photographs/videos of the tea and/or utensils Attached.

3. RailMadad complaint/complaint reference number.
Your RailMadad Reference Number 2026091801915 is under process.



AMARENDRA NARAYAN SINGH
NEAR ASHA SCHOOL
GHORPADI
PUNE -
Dated : 18 Sep 26
 
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