- Dealer Name
- Bharati Airtel Limited
- Company Name
- Bharati airtel Limited
- Customer Care Number
- 9810012345
- Loss Amount
- 150000
- Ratings
- Opposite Party Address
- Splendid Towers, Opposite Begumpet Police Station, Huda Road, Begumpet, Hyderabad, Telangana 500016
- am a consumer/customer of Bharti Airtel Limited and have been using its Airtel AirFiber broadband service at my above-mentioned address.
- The Airtel AirFiber service provided to me has not been functioning for approximately 14 days, thereby preventing me from using the internet service for which I have paid/undertaken a subscription.
- I promptly raised a service request with Airtel requesting immediate restoration of the service. The service request number allotted by Airtel is:
Service Request No.: 31-1000016392866 - Airtel subsequently informed me through a message that the service request had been assigned to an engineer, Mr. Moggam Rajesh, and that he would contact me between 02:00 PM and 03:00 PM on 18-September-2026.
- The message received from Airtel specifically stated:
“Your service request no. 31-1000016392866 has been assigned to engineer Moggam Rajesh (07942743351). He will contact you between 02:00 PM - 03:00 PM on 18-Sep-2026.” - However, despite the aforesaid assurance, I have not received any call, meaningful update, or resolution from Airtel regarding the said service request, and the AirFiber service remains unresolved.
- I have therefore been deprived of the benefit of the broadband service for which I am paying/which I have subscribed to. The prolonged failure to restore the service and the absence of an effective response to my complaint have caused me inconvenience, loss of time, and hardship.
- The failure to provide the subscribed service within a reasonable period and the failure to effectively address the service complaint may constitute deficiency in service under the Consumer Protection Act, 2019, subject to the facts and evidence placed before the Hon’ble Commission.
GROUNDS OF COMPLAINT
The present complaint is being filed, inter alia, on the following grounds:
a. Failure to provide the subscribed service: The Airtel AirFiber connection has remained non-functional for approximately 14 days.
b. Failure to resolve the complaint within the assured timeframe: Airtel represented that an engineer would contact me on 18-September-2026, but no such contact or effective resolution was provided.
c. Failure to provide adequate customer service: Despite the service request being registered and assigned to an engineer, I have not received a satisfactory update or resolution.
d. Loss of consideration/service benefit: I have been unable to utilize the broadband service despite having subscribed to and/or paid for the service.
e. Inconvenience and hardship: The prolonged interruption of an essential communication/internet service has caused considerable inconvenience and disruption to my work.
RELIEF/PRAYER
In view of the above facts and circumstances, I respectfully request that the Hon’ble District Consumer Disputes Redressal Commission may be pleased to:
- Direct Bharti Airtel Limited to immediately restore the Airtel AirFiber service and ensure that the connection functions properly and continuously;
- Direct Airtel to refund/adjust the proportionate amount of subscription charges for the entire period during which the service remained unavailable;
- Direct Airtel to provide appropriate compensation for the inconvenience, hardship and loss of time caused by the prolonged service interruption and failure to resolve the complaint;
- Direct Airtel to reimburse the costs incurred in pursuing the present consumer complaint, as may be determined by the Hon’ble Commission; and
- Pass such other order(s) as the Hon’ble Commission may deem appropriate in the facts and circumstances of the case.
Attachments
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