Nirmal Sharma
New member
- Dealer Name
- Krishna Company
- Company Name
- Krishna Company
- Product Name
- Haier LED 50P7GT (50")
- Customer Care Number
- 18004199999
- Loss Amount
- 41700
- Ratings
- Opposite Party Address
- India Service Center Gangtok Sikkim or Krishna Company, Pani House, NH 10 Gangtok
I purchased a Haier LED Television (Model: 50P7GT, 50") on 01.12.2024 with a two-year manufacturer's warranty.
In the middle of May 2026, the television suddenly stopped functioning and would not power on. I immediately contacted the dealer, who referred me to the authorized Haier Service Centre.
The very next day, a service technician visited my residence, inspected the television, and informed me that the display panel had failed and would be replaced under warranty. A few days later, I received a call from Haier Customer Care informing me that the required panel was not available in stock and would take approximately 10 to 14 days to arrive. I accepted the delay in good faith.
However, even after waiting for over a month, no repair was carried out. When I contacted the Service Centre again, I requested that if the panel was unavailable, the company should replace the television instead. Subsequently, another technician was deputed to inspect the television once again. After completing the inspection, he checked the warranty details and unexpectedly informed me that the television was not covered under warranty, which was in complete contradiction to the earlier inspection, diagnosis, and assurance given by Haier's authorized representatives.
It has now been more than one and a half months, yet neither has the television been repaired nor replaced. Moreover, no satisfactory explanation has been provided for the contradictory stand taken by the company regarding the warranty coverage.
The conduct of the company in first accepting the warranty claim, promising replacement of the defective panel, and thereafter denying warranty coverage without any valid justification has caused me considerable inconvenience, mental distress, and financial loss. Such conduct amounts to unfair trade practice and deficiency in service.
I therefore request that Haier immediately:
In the middle of May 2026, the television suddenly stopped functioning and would not power on. I immediately contacted the dealer, who referred me to the authorized Haier Service Centre.
The very next day, a service technician visited my residence, inspected the television, and informed me that the display panel had failed and would be replaced under warranty. A few days later, I received a call from Haier Customer Care informing me that the required panel was not available in stock and would take approximately 10 to 14 days to arrive. I accepted the delay in good faith.
However, even after waiting for over a month, no repair was carried out. When I contacted the Service Centre again, I requested that if the panel was unavailable, the company should replace the television instead. Subsequently, another technician was deputed to inspect the television once again. After completing the inspection, he checked the warranty details and unexpectedly informed me that the television was not covered under warranty, which was in complete contradiction to the earlier inspection, diagnosis, and assurance given by Haier's authorized representatives.
It has now been more than one and a half months, yet neither has the television been repaired nor replaced. Moreover, no satisfactory explanation has been provided for the contradictory stand taken by the company regarding the warranty coverage.
The conduct of the company in first accepting the warranty claim, promising replacement of the defective panel, and thereafter denying warranty coverage without any valid justification has caused me considerable inconvenience, mental distress, and financial loss. Such conduct amounts to unfair trade practice and deficiency in service.
I therefore request that Haier immediately:
- Repair the television by replacing the defective panel under warranty, if the repair is feasible; or
- Replace the television with a new unit of the same or equivalent model if the required panel is unavailable within a reasonable time; and
- Provide a written clarification regarding the contradictory statements made by its service personnel concerning the warranty status.
