Samir Ranjan
New member
- Company Name
- Swiggy
- Product Name
- Food products
- Loss Amount
- 184
- Ratings
Complainant:
Name: Bandita Swain
Address: keonjhar, odisha
Mobile No.: 9853728255
Email: swainsamir12@gmail.com
Opposite Party: Swiggy
I am filing this complaint against Swiggy regarding the unfair denial of refund for a food order which I had to cancel due to an excessive and unreasonable delay in delivery time.
On dated 30.08.2026 at approximately 8:40 PM, I placed a food order through the Swiggy application. At the time of placing the order, the application showed an estimated delivery time of approximately 85 minutes.
My wife had to report for duty at 9:30 PM. Therefore, considering the delivery time shown in the application, we were already concerned about receiving the order before she had to leave for duty.
At around 8:31⁸
PM, the order had still not been delivered. I contacted Swiggy through the in-app chat/customer support and explained the situation. During the conversation, I was informed/understood that if the order could not be delivered within the required time, I should cancel the order.
Accordingly, while communicating with Swiggy through the application, unfortunately and unknowningly I touched the cancellation option available in the app and cancelled the order. However, immediately after cancellation, I received a message stating that the refund amount was ₹0.
I subsequently contacted Swiggy customer care and requested a refund. However, the customer-care representative informed me that since the order had been cancelled, no refund would be provided.
I respectfully submit that I did not cancel the order arbitrarily or without reason. The cancellation occurred because of the misunderstanding delay in delivery and the circumstances explained to Swiggy through its customer-support chat. The cancellation option was also provided by the Swiggy application itself.
I consider the denial of the refund, despite the circumstances and the communication with customer support, to be unfair and deficient in service. I have retained the relevant screenshots/order details and customer-support conversation as evidence.
I therefore request the Hon’ble Consumer Commission to kindly:
I request the Hon’ble Commission to kindly consider my complaint and provide appropriate relief.
Date: [30/08/2026]
Place: [keonjhar]
Yours faithfully,
Bandita Swain
Mobile -9853728255
Complainant
Name: Bandita Swain
Address: keonjhar, odisha
Mobile No.: 9853728255
Email: swainsamir12@gmail.com
Opposite Party: Swiggy
Respected Sir/Madam,
I am filing this complaint against Swiggy regarding the unfair denial of refund for a food order which I had to cancel due to an excessive and unreasonable delay in delivery time.
On dated 30.08.2026 at approximately 8:40 PM, I placed a food order through the Swiggy application. At the time of placing the order, the application showed an estimated delivery time of approximately 85 minutes.
My wife had to report for duty at 9:30 PM. Therefore, considering the delivery time shown in the application, we were already concerned about receiving the order before she had to leave for duty.
At around 8:31⁸
PM, the order had still not been delivered. I contacted Swiggy through the in-app chat/customer support and explained the situation. During the conversation, I was informed/understood that if the order could not be delivered within the required time, I should cancel the order.Accordingly, while communicating with Swiggy through the application, unfortunately and unknowningly I touched the cancellation option available in the app and cancelled the order. However, immediately after cancellation, I received a message stating that the refund amount was ₹0.
I subsequently contacted Swiggy customer care and requested a refund. However, the customer-care representative informed me that since the order had been cancelled, no refund would be provided.
I respectfully submit that I did not cancel the order arbitrarily or without reason. The cancellation occurred because of the misunderstanding delay in delivery and the circumstances explained to Swiggy through its customer-support chat. The cancellation option was also provided by the Swiggy application itself.
I consider the denial of the refund, despite the circumstances and the communication with customer support, to be unfair and deficient in service. I have retained the relevant screenshots/order details and customer-support conversation as evidence.
Relief Sought
I therefore request the Hon’ble Consumer Commission to kindly:
- Direct the Opposite Party to refund the entire amount paid by me for the cancelled order.
- Award reasonable compensation for the inconvenience, mental harassment and loss of time caused to me due to the deficient service.
- Direct the Opposite Party to reimburse the costs incurred by me in pursuing this complaint.
- Pass any other order that the Hon’ble Commission may deem fit and proper in the interest of justice.
Documents/Evidence Attached
- Screenshot of the Swiggy order.
- Screenshot showing the order time and estimated delivery time.
- Screenshot showing the cancellation and ₹0 refund message.
- Screenshots of the Swiggy customer-care chat.
- Payment transaction/screenshot showing the amount paid.
- Any other relevant communication with Swiggy.
I request the Hon’ble Commission to kindly consider my complaint and provide appropriate relief.
Date: [30/08/2026]
Place: [keonjhar]
Yours faithfully,
Bandita Swain
Mobile -9853728255
Complainant