Complaint Regarding Non-Refund of Amount After Cancellation of Railway Ticket

E

Ektakrishna

New member
Company Name
IRCTC
Website Name
https://www.irctc.co.in/
Customer Care Number
14646
Loss Amount
5910
Ratings
5.00 star(s)
Opposite Party Address
4th Floor, Tower-D,
World Trade Center, Nauroji Nagar,
New Delhi-110029
I am writing to raise a complaint regarding the non-refund of the eligible amount for two railway tickets booked through my IRCTC account.

Both tickets were cancelled on 8 September 2026, but the applicable refund amounts have still not been credited to my credit card account.

The ticket details are as follows:

1. First Ticket

  • PNR Number: 6835004163
  • Journey Date: 11 September 2026
  • Transaction ID: 100006707650178
  • Cancellation Date: 8 September 2026
  • IRCTC Query/Complaint No.: 888433006870477620
2. Second Ticket

  • PNR Number: 2159654909
  • Journey Date: 16 September 2026
  • Transaction ID: 100006716204133
  • Cancellation Date: 8 September 2026
  • IRCTC Query/Complaint No.: 888433811572865874
I have checked my credit card account and the refund amounts for both cancelled tickets have not been credited. I am also attaching the relevant credit card statement/screenshot as supporting evidence showing that the refunds have not been received.

I have already contacted IRCTC Customer Care at 14646 regarding this issue; however, I did not receive any satisfactory response or resolution. I also raised the matter through the IRCTC e-Query portal, but I have not received any response there either. Despite contacting IRCTC through these channels, the refund issue remains unresolved.

I request IRCTC to kindly look into the matter and provide the following information:

  1. The current refund status of both cancelled tickets.
  2. Whether the refunds have been processed from IRCTC's side.
  3. If the refunds have already been processed, the refund transaction/reference details and the date on which the amounts were processed.
  4. The expected date by which the refund amounts will be credited to my credit card account.
  5. If the refunds have not been processed, the specific reason for the delay and the action required to resolve the matter.
Since both tickets were cancelled on 8 September 2026 and the refunds are still pending, I request that the matter be looked into and the eligible refund amounts be processed at the earliest.

I have attached the available supporting documents for reference, including the ticket/cancellation details and credit card statement showing that the refund has not been credited.

I request appropriate assistance in resolving this matter and obtaining the pending refund amount.
 
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